Create Link with Short.io API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Short.io, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

Ticket Closed (Instant) from the Zendesk API

Next, do this

Create Link with the Short.io API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and Short.io action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Link action
1. Connect your Short.io account
2. Select a Domain Id
3. Configure Original URL
4. Optional- Configure Path
5. Optional- Configure Title
6. Optional- Configure Tags
7. Optional- Configure Allow duplicates
8. Optional- Configure Expires at
9. Optional- Configure Expired URL
10. Optional- Configure iPhone URL
11. Optional- Configure Android URL
12. Optional- Configure password
13. Optional- Configure UTM Source
14. Optional- Configure UTM Medium
15. Optional- Configure UTM Campaign
16. Optional- Configure UTM Term
17. Optional- Configure UTM Content
18. Optional- Configure Cloaking
19. Optional- Select a Redirect type
20. Optional- Select a Folder ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.2

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Link on Short.io

Description:Create a Short Link. [See the documentation](https://developers.short.io/reference/linkspost).

Version:0.1.0

Key:short-create-a-link

View on GitHub

Short.io Overview#

Short.io provides a robust API for URL shortening, allowing you to create, delete, and track shortened links programmatically. By integrating with Pipedream, you can automate link creation or aggregation of click data in real-time, triggering workflows in response to events like link clicks or creating short links in bulk from a data source.

Action Code#

import shortApp from "../../short.app.mjs";
import common from "../common/common.mjs";
import lodash from "lodash";

const {
  props: { // eslint-disable-next-line no-unused-vars
    domain, ...props
  },
} = common;

export default {
  key: "short-create-a-link",
  name: "Create Link",
  description: "Create a Short Link. [See the documentation](https://developers.short.io/reference/linkspost).",
  version: "0.1.0",
  type: "action",
  props: {
    shortApp,
    domainId: {
      propDefinition: [
        shortApp,
        "domainId",
      ],
    },
    ...props,
    folderId: {
      propDefinition: [
        shortApp,
        "folderId",
        ({ domainId }) => ({
          domainId,
        }),
      ],
    },
  },
  async run({ $ }) {
    const param = lodash.pick(this, [
      "originalURL",
      "path",
      "title",
      "tags",
      "allowDuplicates",
      "expiresAt",
      "expiredURL",
      "iphoneURL",
      "androidURL",
      "password",
      "utmSource",
      "utmMedium",
      "utmCampaign",
      "utmTerm",
      "utmContent",
      "cloaking",
      "redirectType",
      "folderId",
    ]);
    const { hostname: domain } = await this.shortApp.getDomainInfo(this.domainId);
    const link = await this.shortApp.createLink($, {
      domain,
      ...param,
    });
    $.export("$summary", `Successfully created the link: ${link.secureShortURL}`);
    return link;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Short.io	`shortApp`	`app`	This component uses the Short.io app.
Domain Id	`domainId`	`integer`	Select a value from the drop down menu.
Original URL	`originalURL`	`string`	Link, which you want to shorten.
Path	`path`	`string`	Optional path part of newly created link. If empty - it will be generated automatically.
Title	`title`	`string`	Title of created URL to be shown in short.io admin panel.
Tags	`tags`	`string[]`	Specify the tags of your link.
Allow duplicates	`allowDuplicates`	`boolean`	Specify whether to allow repeated links to be registered.
Expires at	`expiresAt`	`string`	Link expiration date, use `yyyy-mm-dd` format. If no expiration date is given (default), link will never expire.
Expired URL	`expiredURL`	`string`	URL to redirect when the link is expired.
iPhone URL	`iphoneURL`	`string`	If users open the URL with iPhone, they will be redirected to this URL.
Android URL	`androidURL`	`string`	If users open the URL with Android, they will be redirected to this URL
password	`password`	`string`	Requires Personal plan. Password to be asked when user visits a link. This password will not be stored in plain text, we will hash it with salt.
UTM Source	`utmSource`	`string`	The referrer: (e.g. google, newsletter).
UTM Medium	`utmMedium`	`string`	Marketing medium: (e.g. cpc, banner, email).
UTM Campaign	`utmCampaign`	`string`	Product, promo code, or slogan (e.g. spring_sale).
UTM Term	`utmTerm`	`string`	Identify the paid keywords.
UTM Content	`utmContent`	`string`	Use to differentiate ads.
Cloaking	`cloaking`	`boolean`	Specify whether to cloak the link.
Redirect type	`redirectType`	`integer`	Select a value from the drop down menu:`{ "label": "301 Moved Permanently", "value": 301 }{ "label": "302 Found", "value": 302 }{ "label": "303 See Other", "value": 303 }{ "label": "307 Temporary Redirect", "value": 307 }{ "label": "308 Permanent Redirect", "value": 308 }`
Folder ID	`folderId`	`string`	Select a value from the drop down menu.

Create Link with Short.io API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Short.io, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular