← Zendesk + Short.io integrations

Create a Short Link with Short.io API on Ticket Closed (Instant) from Zendesk API

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Ticket Closed (Instant) from the Zendesk API
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Create a Short Link with the Short.io API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Short.io action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Closed (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create a Short Link action
    1. Connect your Short.io account
    2. Select a Domain
    3. Configure Original URL
    4. Optional- Configure Path
    5. Optional- Configure Title
    6. Optional- Configure Tags
    7. Optional- Configure Allow duplicates
    8. Optional- Configure Expires at
    9. Optional- Configure Expired URL
    10. Optional- Configure iPhone URL
    11. Optional- Configure Android URL
    12. Optional- Configure password
    13. Optional- Configure UTM Source
    14. Optional- Configure UTM Medium
    15. Optional- Configure UTM Campaign
    16. Optional- Configure UTM Term
    17. Optional- Configure UTM Content
    18. Optional- Configure Cloaking
    19. Optional- Select a Redirect type
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to closed status
Version:0.2.2
Key:zendesk-ticket-closed

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Create a Short Link. [See the docs](https://developers.short.io/reference/linkspost).
Version:0.0.1
Key:short-create-a-link

Short.io Overview

Short.io provides a robust API for URL shortening, allowing you to create, delete, and track shortened links programmatically. By integrating with Pipedream, you can automate link creation or aggregation of click data in real-time, triggering workflows in response to events like link clicks or creating short links in bulk from a data source.

Action Code

import shortApp from "../../short.app.mjs";
import common from "../common/common.mjs";
import lodash from "lodash";

export default {
  key: "short-create-a-link",
  name: "Create a Short Link",
  description: "Create a Short Link. [See the docs](https://developers.short.io/reference/linkspost).",
  version: "0.0.1",
  type: "action",
  props: {
    shortApp,
    ...common.props,
  },
  async run({ $ }) {
    const param = lodash.pick(this, [
      "domain",
      "originalURL",
      "path",
      "title",
      "tags",
      "allowDuplicates",
      "expiresAt",
      "expiredURL",
      "iphoneURL",
      "androidURL",
      "password",
      "utmSource",
      "utmMedium",
      "utmCampaign",
      "utmTerm",
      "utmContent",
      "cloaking",
      "redirectType",
    ]);
    const link = await this.shortApp.createLink($, param);
    $.export("$summary", `Successfully created the link: ${link.secureShortURL}`);
    return link;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Short.ioshortAppappThis component uses the Short.io app.
DomaindomainstringSelect a value from the drop down menu.
Original URLoriginalURLstring

Link, which you want to shorten.

Pathpathstring

Optional path part of newly created link.

If empty - it will be generated automatically.

Titletitlestring

Title of created URL to be shown in short.io admin panel.

Tagstagsstring[]

Specify the tags of your link.

Allow duplicatesallowDuplicatesboolean

Specify whether to allow repeated links to be registered.

Expires atexpiresAtstring

Link expiration date, use yyyy-mm-dd format.

If no expiration date is given (default), link will never expire.

Expired URLexpiredURLstring

URL to redirect when the link is expired.

iPhone URLiphoneURLstring

If users open the URL with iPhone, they will be redirected to this URL.

Android URLandroidURLstring

If users open the URL with Android, they will be redirected to this URL

passwordpasswordstring

Requires Personal plan. Password to be asked when user visits a link.

This password will not be stored in plain text, we will hash it with salt.

UTM SourceutmSourcestring

The referrer: (e.g. google, newsletter).

UTM MediumutmMediumstring

Marketing medium: (e.g. cpc, banner, email).

UTM CampaignutmCampaignstring

Product, promo code, or slogan (e.g. spring_sale).

UTM TermutmTermstring

Identify the paid keywords.

UTM ContentutmContentstring

Use to differentiate ads.

Cloakingcloakingboolean

Specify whether to cloak the link.

Redirect typeredirectTypeintegerSelect a value from the drop down menu:{ "label": "301 Moved Permanently", "value": 301 }{ "label": "302 Found", "value": 302 }{ "label": "303 See Other", "value": 303 }{ "label": "307 Temporary Redirect", "value": 307 }{ "label": "308 Permanent Redirect", "value": 308 }

Action Authentication

Short.io uses API keys for authentication. When you connect your Short.io account, Pipedream securely stores the keys so you can easily authenticate to Short.io APIs in both code and no-code steps.

Get your secret key here.

About Short.io

White label URL Shortener

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