Add Content To Daily Note Page with Roam Research API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Add Content To Daily Note Page with the Roam Research API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Roam Research action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Content To Daily Note Page action
1. Connect your Roam Research account
2. Configure Date For Daily Note
3. Configure Content
4. Optional- Configure Nest Under
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Content To Daily Note Page on Roam Research

Description:Adds content as a child block to a daily note page in Roam Research (access to encrypted and non encrypted graphs). [See the documentation](https://roamresearch.com/#/app/developer-documentation/page/eb8OVhaFC).

Version:0.0.2

Key:roamresearch-add-content-to-daily-note-page

View on GitHub

Action Code#

import app from "../../roamresearch.app.mjs";

export default {
  key: "roamresearch-add-content-to-daily-note-page",
  name: "Add Content To Daily Note Page",
  description: "Adds content as a child block to a daily note page in Roam Research (access to encrypted and non encrypted graphs). [See the documentation](https://roamresearch.com/#/app/developer-documentation/page/eb8OVhaFC).",
  version: "0.0.2",
  type: "action",
  props: {
    app,
    dailyNoteTitle: {
      type: "string",
      label: "Date For Daily Note",
      description: "The date for the daily note page title, formatted as `MM-DD-YYYY`. Keep in mind the Daily Note page should exist.",
    },
    content: {
      propDefinition: [
        app,
        "content",
      ],
    },
    nestUnder: {
      propDefinition: [
        app,
        "nestUnder",
      ],
    },
  },
  async run({ $ }) {
    const {
      app,
      dailyNoteTitle,
      content,
      nestUnder,
    } = this;

    const response = app.appendBlocks({
      $,
      data: {
        "location": {
          page: {
            title: {
              "daily-note-page": dailyNoteTitle,
            },
          },
          ...(nestUnder && {
            "nest-under": {
              string: nestUnder,
            },
          }),
        },
        "append-data": [
          {
            string: content,
          },
        ],
      },
    });

    $.export("$summary", "Successfully added content to daily note page.");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Roam Research	`app`	`app`	This component uses the Roam Research app.
Date For Daily Note	`dailyNoteTitle`	`string`	The date for the daily note page title, formatted as `MM-DD-YYYY`. Keep in mind the Daily Note page should exist.
Content	`content`	`string`	The content of the block to be added.
Nest Under	`nestUnder`	`string`	Title of the block to nest the new block under.

Action Authentication#

Roam Research uses API keys for authentication. When you connect your Roam Research account, Pipedream securely stores the keys so you can easily authenticate to Roam Research APIs in both code and no-code steps.

About Roam Research#

A note-taking tool for networked thought.

More Ways to Connect Roam Research + Zendesk#

Other Popular Integrations#

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Pipedream makes it easy to connect APIs for Roam Research, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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