← Zendesk + Pipedrive integrations

Add Activity with Pipedrive API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API
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Add Activity with the Pipedrive API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Pipedrive action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Add Activity action
    1. Connect your Pipedrive account
    2. Configure Subject
    3. Optional- Select a Done
    4. Select a Type
    5. Optional- Configure Due Date
    6. Optional- Configure Due Time
    7. Optional- Configure Duration
    8. Optional- Select a User ID
    9. Optional- Select a Deal ID
    10. Optional- Select a Person ID
    11. Optional- Select one or more Participants
    12. Optional- Select a Organization ID
    13. Optional- Configure Note
    14. Optional- Configure Location
    15. Optional- Configure Public Description
    16. Optional- Configure Busy Flag
    17. Optional- Select one or more Attendees
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is created
Version:0.2.2
Key:zendesk-new-ticket

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Adds a new activity. Includes `more_activities_scheduled_in_context` property in response's `additional_data` which indicates whether there are more undone activities scheduled with the same deal, person or organization (depending on the supplied data). See the Pipedrive API docs for Activities [here](https://developers.pipedrive.com/docs/api/v1/#!/Activities). For info on [adding an activity in Pipedrive](https://developers.pipedrive.com/docs/api/v1/Activities#addActivity)
Version:0.1.5
Key:pipedrive-add-activity

Pipedrive Overview

Pipedrive API on Pipedream allows you to create powerful sales automation and data management workflows. With access to Pipedrive's CRM capabilities, you can automate deal updates, contact management, and sales reporting. Whether you're syncing customer information across platforms or triggering actions based on deal stages, Pipedream makes these integrations seamless.

Action Code

import constants from "../../common/constants.mjs";
import utils from "../../common/utils.mjs";
import pipedriveApp from "../../pipedrive.app.mjs";

export default {
  key: "pipedrive-add-activity",
  name: "Add Activity",
  description: "Adds a new activity. Includes `more_activities_scheduled_in_context` property in response's `additional_data` which indicates whether there are more undone activities scheduled with the same deal, person or organization (depending on the supplied data). See the Pipedrive API docs for Activities [here](https://developers.pipedrive.com/docs/api/v1/#!/Activities). For info on [adding an activity in Pipedrive](https://developers.pipedrive.com/docs/api/v1/Activities#addActivity)",
  version: "0.1.5",
  type: "action",
  props: {
    pipedriveApp,
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the activity",
    },
    done: {
      type: "string",
      label: "Done",
      description: "Whether the activity is done or not. 0 = Not done, 1 = Done",
      optional: true,
      options: [
        {
          label: "Not done",
          value: "0",
        },
        {
          label: "Done",
          value: "1",
        },
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "Type of the activity. This is in correlation with the `key_string` parameter of ActivityTypes.",
      async options() {
        const { data: activityTypes } = await this.pipedriveApp.getActivityTypes();
        return activityTypes.map(({
          key_string: value, name,
        }) => ({
          label: name,
          value,
        }));
      },
    },
    dueDate: {
      type: "string",
      label: "Due Date",
      description: "Due date of the activity. Format: `YYYY-MM-DD`",
      optional: true,
    },
    dueTime: {
      type: "string",
      label: "Due Time",
      description: "Due time of the activity in UTC. Format: `HH:MM`",
      optional: true,
    },
    duration: {
      type: "string",
      label: "Duration",
      description: "Duration of the activity. Format: `HH:MM`",
      optional: true,
    },
    userId: {
      propDefinition: [
        pipedriveApp,
        "userId",
      ],
      description: "ID of the user whom the activity will be assigned to. If omitted, the activity will be assigned to the authorized user.",
    },
    dealId: {
      propDefinition: [
        pipedriveApp,
        "dealId",
      ],
    },
    personId: {
      propDefinition: [
        pipedriveApp,
        "personId",
      ],
      description: "ID of the person this activity will be associated with",
    },
    participants: {
      type: "string[]",
      label: "Participants",
      description: "List of multiple persons (participants) this activity will be associated with. If omitted, single participant from `person_id` field is used. It requires a structure as follows: `[{\"person_id\":1,\"primary_flag\":true}]`",
      optional: true,
      propDefinition: [
        pipedriveApp,
        "personId",
      ],
    },
    organizationId: {
      propDefinition: [
        pipedriveApp,
        "organizationId",
      ],
      description: "ID of the organization this activity will be associated with",
    },
    note: {
      type: "string",
      label: "Note",
      description: "Note of the activity (HTML format)",
      optional: true,
    },
    location: {
      type: "string",
      label: "Location",
      description: "The address of the activity. Pipedrive will automatically check if the location matches a geo-location on Google maps.",
      optional: true,
    },
    publicDescription: {
      type: "string",
      label: "Public Description",
      description: "Additional details about the activity that will be synced to your external calendar. Unlike the note added to the activity, the description will be publicly visible to any guests added to the activity.",
      optional: true,
    },
    busyFlag: {
      type: "boolean",
      label: "Busy Flag",
      description: "Set the activity as 'Busy' or 'Free'. If the flag is set to true, your customers will not be able to book that time slot through any Scheduler links",
      optional: true,
    },
    attendees: {
      type: "string[]",
      label: "Attendees",
      description: "Attendees of the activity. This can be either your existing Pipedrive contacts or an external email address. It requires a structure as follows: `[{\"email_address\":\"mail@example.org\"}]` or `[{\"person_id\":1, \"email_address\":\"mail@example.org\"}]`",
      optional: true,
      async options({ prevContext }) {
        const {
          moreItemsInCollection,
          start,
        } = prevContext;

        if (moreItemsInCollection === false) {
          return [];
        }

        const {
          data: persons,
          additional_data: additionalData,
        } = await this.pipedriveApp.getPersons({
          start,
          limit: constants.DEFAULT_PAGE_LIMIT,
        });

        const options =
          persons?.flatMap(({
            name, email,
          }) => email?.map(({ value }) => ({
            label: name,
            value,
          })).filter((option) => option?.value));

        return {
          options,
          context: {
            moreItemsInCollection: additionalData.pagination.more_items_in_collection,
            start: additionalData.pagination.next_start,
          },
        };
      },
    },
  },
  async run({ $ }) {
    const {
      subject,
      type,
      dueDate,
      dueTime,
      duration,
      userId,
      dealId,
      personId,
      organizationId,
      note,
      location,
      publicDescription,
      busyFlag,
    } = this;

    const participants = utils.parseOrUndefined(this.participants);
    const attendees = utils.parseOrUndefined(this.attendees);
    const done = utils.parseOrUndefined(this.done);

    try {
      const resp =
        await this.pipedriveApp.addActivity({
          subject,
          done,
          type,
          due_date: dueDate,
          due_time: dueTime,
          duration,
          user_id: userId,
          deal_id: dealId,
          person_id: personId,
          participants: participants?.map((value, idx) => ({
            person_id: value,
            primary_flag: !idx,
          })),
          org_id: organizationId,
          note,
          location,
          public_description: publicDescription,
          busy_flag: busyFlag,
          attendees: attendees?.map((value) => ({
            email_address: value,
          })),
        });

      $.export("$summary", "Successfully added activity");

      return resp;
    } catch (error) {
      console.error(error.context?.body || error);
      throw error.context?.body?.error || "Failed to add activity";
    }
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
PipedrivepipedriveAppappThis component uses the Pipedrive app.
Subjectsubjectstring

Subject of the activity

DonedonestringSelect a value from the drop down menu:{ "label": "Not done", "value": "0" }{ "label": "Done", "value": "1" }
TypetypestringSelect a value from the drop down menu.
Due DatedueDatestring

Due date of the activity. Format: YYYY-MM-DD

Due TimedueTimestring

Due time of the activity in UTC. Format: HH:MM

Durationdurationstring

Duration of the activity. Format: HH:MM

User IDuserIdintegerSelect a value from the drop down menu.
Deal IDdealIdstringSelect a value from the drop down menu.
Person IDpersonIdintegerSelect a value from the drop down menu.
Participantsparticipantsstring[]Select a value from the drop down menu.
Organization IDorganizationIdintegerSelect a value from the drop down menu.
Notenotestring

Note of the activity (HTML format)

Locationlocationstring

The address of the activity. Pipedrive will automatically check if the location matches a geo-location on Google maps.

Public DescriptionpublicDescriptionstring

Additional details about the activity that will be synced to your external calendar. Unlike the note added to the activity, the description will be publicly visible to any guests added to the activity.

Busy FlagbusyFlagboolean

Set the activity as 'Busy' or 'Free'. If the flag is set to true, your customers will not be able to book that time slot through any Scheduler links

Attendeesattendeesstring[]Select a value from the drop down menu.

Action Authentication

Pipedrive uses OAuth authentication. When you connect your Pipedrive account, Pipedream will open a popup window where you can sign into Pipedrive and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Pipedrive API.

Pipedream requests the following authorization scopes when you connect your account:

About Pipedrive

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business with Pipedrive's sales CRM.

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