← Zendesk + PDF.co integrations

Anything to PDF Converter with PDF.co API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API
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Anything to PDF Converter with the PDF.co API
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Getting Started

This integration creates a workflow with a Zendesk trigger and PDF.co action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Pending (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Anything to PDF Converter action
    1. Connect your PDF.co account
    2. Optional- Configure HTTP Username
    3. Optional- Configure HTTP Password
    4. Optional- Configure Name
    5. Optional- Configure Expiration
    6. Optional- Configure Async
    7. Optional- Configure Profiles
    8. Configure URL
    9. Select a Source Type
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to pending status
Version:0.2.2
Key:zendesk-ticket-pended

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Convert CSV, XLS, XLSX, DOC, DOCX, RTF, TXT, XPS, JPG, PNG, TIFF, URL, EMAIL to PDF. [See docs here](https://apidocs.pdf.co/22-pdf-from-csv-csv-to-pdf)
Version:0.0.1
Key:pdf_co-anything-to-pdf-converter

PDF.co Overview

PDF.co API on Pipedream opens up opportunities for automating document handling tasks. You can create PDFs from scratch, merge multiple documents, extract text or data, convert PDFs to different formats, and even perform complex operations like filling out forms programmatically. With Pipedream's serverless platform, these capabilities can be integrated into workflows that respond to events, schedule tasks, or trigger on specific conditions, streamlining processes that involve PDF manipulation.

Action Code

import app from "../../pdf_co.app.mjs";
import constants from "../common/constants.mjs";

export default {
  name: "Anything to PDF Converter",
  description: "Convert CSV, XLS, XLSX, DOC, DOCX, RTF, TXT, XPS, JPG, PNG, TIFF, URL, EMAIL to PDF. [See docs here](https://apidocs.pdf.co/22-pdf-from-csv-csv-to-pdf)",
  key: "pdf_co-anything-to-pdf-converter",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    httpusername: {
      propDefinition: [
        app,
        "httpusername",
      ],
    },
    httppassword: {
      propDefinition: [
        app,
        "httppassword",
      ],
    },
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    expiration: {
      propDefinition: [
        app,
        "expiration",
      ],
    },
    async: {
      propDefinition: [
        app,
        "async",
      ],
    },
    profiles: {
      propDefinition: [
        app,
        "profiles",
      ],
    },
    url: {
      propDefinition: [
        app,
        "url",
      ],
    },
    sourceType: {
      type: "string",
      label: "Source Type",
      description: "Select the type of the source file.",
      options: constants.ANYTHING_TO_PDF_SOURCE_TYPES,
      reloadProps: true,
    },
  },
  async additionalProps() {
    if (!this.sourceType) {
      return {};
    }
    let additionalProps = {};
    if (this.sourceType.endsWith("/from/url") || this.sourceType.endsWith("/from/email")) {
      additionalProps = {
        margins: {
          type: "string",
          label: "Margins",
          description: "Set to css style margins like 10px, 5mm, 5in for all sides or 5px 5px 5px 5px (the order of margins is top, right, bottom, left).",
          optional: true,
        },
        paperSize: {
          type: "string",
          label: "Paper Size",
          description: "Custom size can be set in px (pixels), mm or in (inches) with width and height separated by space like this: 200 300, 200px 300px, 200mm 300mm, 20cm 30cm or 6in 8in.",
          options: constants.PAPER_SIZE_OPTS,
          optional: true,
        },
        orientation: {
          type: "string",
          label: "Orientation",
          description: "Set to Portrait or Landscape. Portrait by default.",
          options: constants.ORIENTATION_OPTS,
          optional: true,
        },
      };
      if (this.sourceType.endsWith("/from/url")) {
        additionalProps = {
          ...additionalProps,
          printBackground: {
            type: "boolean",
            label: "Print Background",
            description: "true by default. Set to false to disable printing of background.",
            optional: true,
          },
          mediaType: {
            type: "string",
            label: "Media Type",
            description: "Uses print by default. Set to screen to convert HTML as it appears in a browser or print to convert as it appears for printing or none to set none as mediaType for css styles.",
            options: constants.MEDIA_TYPE_OPTS,
            optional: true,
          },
          doNotWaitFullLoad: {
            type: "boolean",
            label: "Do Not Wait Full Load",
            description: "false by default. Set to true to skip waiting for full load (like full video load etc that may affect the total conversion time).",
            optional: true,
          },
          header: {
            type: "string",
            label: "Header",
            description: "Set to HTML for header to be applied on every page at the header.",
            optional: true,
          },
          footer: {
            type: "string",
            label: "Footer",
            description: "Set to HTML for footer to be applied on every page at the bottom.",
            optional: true,
          },
        };
      }
      if (this.sourceType.endsWith("/from/email")) {
        additionalProps = {
          ...additionalProps,
          embedAttachments: {
            type: "boolean",
            label: "Embed Attachments",
            description: "Set to true to automatically embed all attachments from original input email into final output PDF.",
            optional: true,
          },
          convertAttachments: {
            type: "boolean",
            label: "Convert Attachments",
            description: "Set to false if you do not want to convert attachments from original email and want to embed them as original files. Set to true to convert attachments that are supported by API (doc, docx, html, png, jpg etc) into PDF and merges into final output PDF.",
            optional: true,
          },
        };
      }
    }
    if (this.sourceType.startsWith("/xls/convert")) {
      additionalProps = {
        worksheetIndex: {
          type: "integer",
          label: "Worksheet Index",
          description: "Default worksheet index (zero by default).",
          optional: true,
        },
      };
    }
    return additionalProps;
  },
  async run({ $ }) {
    const param = {
      url: this.url,
      httpusername: this.httpusername,
      httppassword: this.httppassword,
      name: this.name,
      expiration: this.expiration,
      async: this.async,
      profiles: this.profiles,
      margins: this.margins,
      paperSize: this.paperSize,
      orientation: this.orientation,
      printBackground: this.printBackground,
      mediaType: this.mediaType,
      DoNotWaitFullLoad: this.doNotWaitFullLoad,
      header: this.header,
      footer: this.footer,
      embedAttachments: this.embedAttachments,
      convertAttachments: this.convertAttachments,
    };
    const response = await this.app.genericRequest(
      $,
      param,
      this.sourceType,
    );
    $.export("$summary", `Successfully converted ${this.sourceType} to PDF`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
PDF.coappappThis component uses the PDF.co app.
HTTP Usernamehttpusernamestring

HTTP auth user name if required to access source url.

HTTP Passwordhttppasswordstring

HTTP auth password if required to access source url.

Namenamestring

File name for generated output.

Expirationexpirationinteger

Output link expiration in minutes. Default is 60 (i.e. 60 minutes or 1 hour).

Asyncasyncboolean

Runs processing asynchronously. Returns JobId.

Profilesprofilesany

Use this parameter to set additional configuration for fine tuning and extra options. Explore PDF.co for profile examples.

URLurlstring

URL to the source file. Supports links from Google Drive, Dropbox and from built-in PDF.co files storage.

Source TypesourceTypestringSelect a value from the drop down menu:{ "label": "CSV, XLS, XLSX", "value": "/pdf/convert/from/csv" }{ "label": "DOC, DOCX, RTF, TXT, XPS", "value": "/pdf/convert/from/doc" }{ "label": "JPG, PNG, TIFF", "value": "/pdf/convert/from/image" }{ "label": "PDF from URL", "value": "/pdf/convert/from/url" }{ "label": "PDF from EMAIL", "value": "/pdf/convert/from/email" }{ "label": "PDF from XLS", "value": "/xls/convert/to/pdf" }

Action Authentication

PDF.co uses API keys for authentication. When you connect your PDF.co account, Pipedream securely stores the keys so you can easily authenticate to PDF.co APIs in both code and no-code steps.

About PDF.co

PDF.co is a API platform for data extraction from PDF, spreadsheets, barcodes. 300+ integrations supported.

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