Create Activity with Orbit API on Ticket Solved (Instant) from Zendesk API

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Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

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Create Activity with the Orbit API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Orbit action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Activity action
1. Connect your Orbit account
2. Select a Workspace Slug
3. Select a Workspace Member Slug
4. Configure Title
5. Optional- Configure Description
6. Optional- Configure Link
7. Optional- Configure Link Text
8. Optional- Configure Weight
9. Optional- Configure Activity Type Key
10. Optional- Configure Occurred At
11. Optional- Configure Properties
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.8

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Activity on Orbit

Description:Create a new activity. [See the docs here](https://api.orbit.love/reference/post_workspace-slug-members-member-slug-activities)

Version:0.0.2

Key:orbit-create-activity

View on GitHub

Orbit Overview#

The Orbit API enables you to monitor and manage the uptime and performance of your websites and internet services. Through automation and integration on Pipedream, you can streamline incident management, aggregate performance data, and enhance communication across your tech stack. By leveraging real-time data from Orbit, you can trigger workflows based on site status changes, get aggregated insights, and automate responses to performance issues.

Action Code#

import app from "../../orbit.app.mjs";

export default {
  name: "Create Activity",
  description: "Create a new activity. [See the docs here](https://api.orbit.love/reference/post_workspace-slug-members-member-slug-activities)",
  key: "orbit-create-activity",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    app,
    workspaceSlug: {
      propDefinition: [
        app,
        "workspaceSlug",
      ],
    },
    workspaceMemberSlug: {
      propDefinition: [
        app,
        "workspaceMemberSlug",
        ({ workspaceSlug }) => ({
          workspaceSlug,
        }),
      ],
    },
    title: {
      type: "string",
      label: "Title",
      description: "A title for the activity; displayed in the timeline",
    },
    description: {
      type: "string",
      label: "Description",
      description: "A description for the activity; displayed in the timeline",
      optional: true,
    },
    link: {
      type: "string",
      label: "Link",
      description: "A URL for the activity; displayed in the timeline",
      optional: true,
    },
    linkText: {
      type: "string",
      label: "Link Text",
      description: "The text for the timeline link",
      optional: true,
    },
    weight: {
      type: "integer",
      label: "Weight",
      description: "A custom weight to be used in filters and reports; defaults to 1.",
      optional: true,
    },
    activityTypeKey: {
      type: "string",
      label: "Activity Type Key",
      description: "The key for a custom activity type for the workspace. Will create a new activity type if it does not exist.",
      optional: true,
    },
    occurredAt: {
      type: "string",
      label: "Occurred At",
      description: "The date and time the activity occurred; defaults to now.",
      optional: true,
    },
    properties: {
      type: "object",
      label: "Properties",
      description: "Key-value pairs to provide contextual metadata about an activity.",
      optional: true,
    },
  },
  async run({ $ }) {
    const activity = {
      title: this.title,
      description: this.description,
      link: this.link,
      link_text: this.linkText,
      weight: this.weight,
      activity_type_key: this.activityTypeKey,
      occurred_at: this.occurredAt,
      properties: this.properties,
    };
    const res = await this.app.createActivity(
      this.workspaceSlug,
      this.workspaceMemberSlug,
      activity,
    );
    $.export("$summary", `Activity successfully created with id "${res.data.id}"`);
    return res;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Orbit	`app`	`app`	This component uses the Orbit app.
Workspace Slug	`workspaceSlug`	`string`	Select a value from the drop down menu.
Workspace Member Slug	`workspaceMemberSlug`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	A title for the activity; displayed in the timeline
Description	`description`	`string`	A description for the activity; displayed in the timeline
Link	`link`	`string`	A URL for the activity; displayed in the timeline
Link Text	`linkText`	`string`	The text for the timeline link
Weight	`weight`	`integer`	A custom weight to be used in filters and reports; defaults to 1.
Activity Type Key	`activityTypeKey`	`string`	The key for a custom activity type for the workspace. Will create a new activity type if it does not exist.
Occurred At	`occurredAt`	`string`	The date and time the activity occurred; defaults to now.
Properties	`properties`	`object`	Key-value pairs to provide contextual metadata about an activity.

Create Activity with Orbit API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Orbit, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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