Create an Update with monday.com (API Key) API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API

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Create an Update with the monday.com (API Key) API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and monday.com (API Key) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Updated (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create an Update action
1. Connect your monday.com (API Key) account
2. Configure Update Body
3. Select a Board ID
4. Select a Item ID
5. Optional- Select a Parent Update ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Updated (Instant) on Zendesk

Description:Emit new event when a ticket has been updated

Version:0.2.2

Key:zendesk-ticket-updated

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create an Update on monday.com (API Key)

Description:Creates a new update. [See the documentation](https://developer.monday.com/api-reference/reference/updates#create-an-update)

Version:0.0.10

Key:monday-create-update

View on GitHub

monday.com (API Key) Overview#

The monday.com API unlocks the potential to automate workflows, sync data across applications, and create dynamic project management solutions. With this API on Pipedream, you can craft custom integrations that respond to events in monday.com, manipulate boards, items, and columns, and harmonize project data with third-party services to streamline operations, reduce manual workload, and ensure consistent information flow within your business ecosystem.

Action Code#

import utils from "../../common/utils.mjs";
import monday from "../../monday.app.mjs";

export default {
  key: "monday-create-update",
  name: "Create an Update",
  description: "Creates a new update. [See the documentation](https://developer.monday.com/api-reference/reference/updates#create-an-update)",
  type: "action",
  version: "0.0.10",
  props: {
    monday,
    updateBody: {
      propDefinition: [
        monday,
        "updateBody",
      ],
    },
    boardId: {
      propDefinition: [
        monday,
        "boardId",
      ],
    },
    itemId: {
      optional: false,
      propDefinition: [
        monday,
        "itemId",
        ({ boardId }) => ({
          boardId: +boardId,
        }),
      ],
    },
    parentId: {
      label: "Parent Update ID",
      description: "The parent post identifier",
      propDefinition: [
        monday,
        "updateId",
        ({ boardId }) => ({
          boardId: +boardId,
        }),
      ],
    },
  },
  async run({ $ }) {
    const {
      data,
      errors,
      error_message: errorMessage,
    } =
      await this.monday.createUpdate({
        updateBody: this.updateBody,
        itemId: +this.itemId,
        parentId: utils.toNumber(this.parentId),
      });

    if (errors) {
      throw new Error(`Failed to create update: ${errors[0].message}`);
    }

    if (errorMessage) {
      throw new Error(`Failed to create update: ${errorMessage}`);
    }

    const { id: updateId } = data.create_update;

    $.export("$summary", `Successfully created a new update with ID: ${updateId}`);

    return updateId;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
monday.com (API Key)	`monday`	`app`	This component uses the monday.com (API Key) app.
Update Body	`updateBody`	`string`	The update text
Board ID	`boardId`	`string`	Select a value from the drop down menu.
Item ID	`itemId`	`string`	Select a value from the drop down menu.
Parent Update ID	`parentId`	`string`	Select a value from the drop down menu.

Create an Update with monday.com (API Key) API on Ticket Updated (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for monday.com (API Key), Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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