← Zendesk + BigCommerce integrations

Create Product Image with BigCommerce API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API
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Create Product Image with the BigCommerce API
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Getting Started

This integration creates a workflow with a Zendesk trigger and BigCommerce action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Solved (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create Product Image action
    1. Connect your BigCommerce account
    2. Select a Product Id
    3. Optional- Configure Product Image File
    4. Optional- Configure Image URL
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to solved status
Version:0.2.2
Key:zendesk-ticket-solved

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Create a product image. [See the docs here](https://developer.bigcommerce.com/docs/rest-catalog/products/images#create-a-product-image)
Version:0.0.1
Key:bigcommerce-create-product-image

BigCommerce Overview

The BigCommerce API enables merchants to seamlessly manage their e-commerce operations by automating tasks, syncing data, and integrating with a plethora of other services. With Pipedream, you can tap into the BigCommerce API to create custom workflows that handle everything from order processing to customer relationship management. The result is a more efficient, personalized shopping experience for customers and less manual work for store owners.

Action Code

import app from "../../bigcommerce.app.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "bigcommerce-create-product-image",
  name: "Create Product Image",
  description:
    "Create a product image. [See the docs here](https://developer.bigcommerce.com/docs/rest-catalog/products/images#create-a-product-image)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    productId: {
      propDefinition: [
        app,
        "productId",
      ],
    },
    imageFile: {
      propDefinition: [
        app,
        "imageFile",
      ],
    },
    imageUrl: {
      propDefinition: [
        app,
        "imageUrl",
      ],
    },
  },
  async run({ $ }) {
    const {
      app,
      productId,
      imageFile,
      imageUrl,
    } = this;

    const response = await app.createProductImage({
      $,
      productId,
      ...(imageFile?.startsWith("/") && {
        headers: constants.MULTIPART_FORM_DATA_HEADERS,
      }),
      data: {
        image_file: imageFile,
        image_url: imageUrl,
      },
    });

    $.export("$summary", `Successfully created product image with ID \`${response.data.id}\``);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
BigCommerceappappThis component uses the BigCommerce app.
Product IdproductIdintegerSelect a value from the drop down menu.
Product Image FileimageFilestring

The local path to the original image file previously downloaded to Pipedream E.g. (/tmp/my-image.png). Download a file to the /tmp directory. Supported image file types are BMP, GIF, JPEG, PNG, WBMP, XBM, and WEBP. Each image file can be up to 8 MB.

Image URLimageUrlstring

The image URL to upload. 255 character limit. Supported image file types are BMP, GIF, JPEG, PNG, WBMP, XBM, and WEBP. Each image uploaded by URL can be up to 8 MB.

Action Authentication

BigCommerce uses API keys for authentication. When you connect your BigCommerce account, Pipedream securely stores the keys so you can easily authenticate to BigCommerce APIs in both code and no-code steps.

  1. Navigate to Settings > API > Store-level API accounts

  2. Name the account (it will only be visible to store users)

  3. In the OAuth Scopes section, select the minimum scopes the app will require

  4. Press Save.

The base API path will look something like this: https://api.bigcommerce.com/stores/123456/

In example above, the store_hash is 123456. Enter this and the access token below.

About BigCommerce

Ecommerce for a New Era

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