← Zendesk + Agiliron integrations

Create Contact with Agiliron API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API
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Create Contact with the Agiliron API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Agiliron action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Updated (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create Contact action
    1. Connect your Agiliron account
    2. Optional- Select a Salutation
    3. Configure Last Name
    4. Optional- Configure First Name
    5. Optional- Configure Office Phone
    6. Optional- Configure Mobile
    7. Optional- Configure Home Phone
    8. Optional- Configure Other Phone
    9. Optional- Configure Fax
    10. Optional- Configure Account Name
    11. Optional- Configure Account ID
    12. Optional- Configure Vendor Name
    13. Optional- Configure Vendor ID
    14. Optional- Select a Contact Type
    15. Optional- Configure Title
    16. Optional- Configure Department
    17. Optional- Configure Email
    18. Optional- Configure Yahoo ID
    19. Optional- Select a Email Opt Out
    20. Optional- Select a Assigned To
    21. Optional- Select a Lead Source
    22. Optional- Configure Birthday
    23. Optional- Configure Mailing Street
    24. Optional- Configure Mailing City
    25. Optional- Configure Mailing State
    26. Optional- Configure Mailing Zip
    27. Optional- Configure Mailing Country
    28. Optional- Configure Other Street
    29. Optional- Configure Other City
    30. Optional- Configure Other State
    31. Optional- Configure Other Zip
    32. Optional- Configure Other Country
    33. Optional- Configure Description
    34. Optional- Configure Custom Fields
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has been updated
Version:0.2.2
Key:zendesk-ticket-updated

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Generates a new contact within Agiliron. [See the documentation](https://api.agiliron.com/docs/add-contact-1)
Version:0.0.1
Key:agiliron-create-contact

Action Code

import agiliron from "../../agiliron.app.mjs";
import { parseObject } from "../../common/utils.mjs";

export default {
  key: "agiliron-create-contact",
  name: "Create Contact",
  description: "Generates a new contact within Agiliron. [See the documentation](https://api.agiliron.com/docs/add-contact-1)",
  version: "0.0.1",
  type: "action",
  props: {
    agiliron,
    salutation: {
      propDefinition: [
        agiliron,
        "salutation",
      ],
      optional: true,
    },
    lastname: {
      propDefinition: [
        agiliron,
        "lastname",
      ],
      description: "The last name of the contact.",
    },
    firstName: {
      propDefinition: [
        agiliron,
        "firstName",
      ],
      description: "The first name of the contact",
      optional: true,
    },
    officePhone: {
      type: "string",
      label: "Office Phone",
      description: "The office phone number of the contact",
      optional: true,
    },
    mobile: {
      propDefinition: [
        agiliron,
        "mobile",
      ],
      description: "The mobile number of the contact",
      optional: true,
    },
    homePhone: {
      type: "string",
      label: "Home Phone",
      description: "The home phone number of the contact",
      optional: true,
    },
    otherPhone: {
      type: "string",
      label: "Other Phone",
      description: "An additional phone number of the contact",
      optional: true,
    },
    fax: {
      propDefinition: [
        agiliron,
        "fax",
      ],
      description: "The fax number of the contact",
      optional: true,
    },
    accountName: {
      type: "string",
      label: "Account Name",
      description: "The account name of the contact",
      optional: true,
    },
    accountId: {
      type: "string",
      label: "Account ID",
      description: "The account id of the contact",
      optional: true,
    },
    vendorName: {
      type: "string",
      label: "Vendor Name",
      description: "The vendor name of the contact",
      optional: true,
    },
    vendorId: {
      type: "string",
      label: "Vendor ID",
      description: "The vendor id of the contact",
      optional: true,
    },
    contactType: {
      propDefinition: [
        agiliron,
        "contactType",
      ],
      description: "The contact type of the contact",
      optional: true,
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the contact.",
      optional: true,
    },
    department: {
      type: "string",
      label: "Department",
      description: "The department of the contact.",
      optional: true,
    },
    email: {
      propDefinition: [
        agiliron,
        "email",
      ],
      description: "The email address of the contact",
      optional: true,
    },
    yahooId: {
      propDefinition: [
        agiliron,
        "yahooId",
      ],
      description: "The Yahoo ID of the contact",
      optional: true,
    },
    emailOptOut: {
      propDefinition: [
        agiliron,
        "emailOptOut",
      ],
      description: "The email opt-out status of the contact",
      optional: true,
    },
    assignedTo: {
      propDefinition: [
        agiliron,
        "assignedTo",
      ],
      description: "The user to whom the contact is assigned",
      optional: true,
    },
    leadSource: {
      propDefinition: [
        agiliron,
        "leadSource",
      ],
      description: "The lead source of the contact",
      optional: true,
    },
    birthday: {
      type: "string",
      label: "Birthday",
      description: "The birthday of the contact.",
      optional: true,
    },
    mailingStreet: {
      type: "string",
      label: "Mailing Street",
      description: "The mailing street address of the contact",
      optional: true,
    },
    mailingCity: {
      type: "string",
      label: "Mailing City",
      description: "The mailing city of the contact",
      optional: true,
    },
    mailingState: {
      type: "string",
      label: "Mailing State",
      description: "The mailing state of the contact",
      optional: true,
    },
    mailingZip: {
      type: "string",
      label: "Mailing Zip",
      description: "The mailing zip code of the contact",
      optional: true,
    },
    mailingCountry: {
      type: "string",
      label: "Mailing Country",
      description: "The mailing country of the contact",
      optional: true,
    },
    otherStreet: {
      type: "string",
      label: "Other Street",
      description: "The other street address of the contact",
      optional: true,
    },
    otherCity: {
      type: "string",
      label: "Other City",
      description: "The other city of the contact",
      optional: true,
    },
    otherState: {
      type: "string",
      label: "Other State",
      description: "The other state of the contact",
      optional: true,
    },
    otherZip: {
      type: "string",
      label: "Other Zip",
      description: "The other zip code of the contact",
      optional: true,
    },
    otherCountry: {
      type: "string",
      label: "Other Country",
      description: "The other country of the contact",
      optional: true,
    },
    description: {
      propDefinition: [
        agiliron,
        "description",
      ],
      description: "The description of the contact",
      optional: true,
    },
    customFields: {
      propDefinition: [
        agiliron,
        "customFields",
      ],
      description: "An object of custom fields for the contact. **Format: {customFieldName01: \"Value 01\"}**",
      optional: true,
    },
  },
  async run({ $ }) {
    const parsedCustomFields = parseObject(this.customFields);
    const customFields = parsedCustomFields && Object.keys(parsedCustomFields).map((key) => ({
      Name: key,
      value: parsedCustomFields[key],
    }));
    const contact = {
      Salutation: this.salutation,
      LastName: this.lastname,
      FirstName: this.firstName,
      OfficePhone: this.officePhone,
      Mobile: this.mobile,
      HomePhone: this.homePhone,
      OtherPhone: this.otherPhone,
      Fax: this.fax,
      AccountName: this.accountName,
      AccountID: this.accountId,
      VendorName: this.vendorName,
      VendorID: this.vendorId,
      ContactType: this.contactType,
      Title: this.title,
      Department: this.department,
      Email: this.email,
      YahooID: this.yahooId,
      EmailOptOut: this.emailOptOut,
      AssignedTo: this.assignedTo,
      LeadSource: this.leadSource,
      Birthday: this.birthday,
      MailingStreet: this.mailingStreet,
      MailingCity: this.mailingCity,
      MailingState: this.mailingState,
      MailingZip: this.mailingZip,
      MailingCountry: this.mailingCountry,
      OtherStreet: this.otherStreet,
      OtherCity: this.otherCity,
      OtherState: this.otherState,
      OtherZip: this.otherZip,
      OtherCountry: this.otherCountry,
      Description: this.description,
      CustomFields: {
        CustomField: customFields,
      },
    };

    const response = await this.agiliron.addContact({
      $,
      data: {
        "Contacts": {
          "Contact": contact,
        },
      },
    });

    $.export("$summary", `Successfully created contact with Id: ${response?.MCM?.parameters?.results?.message?.success_message?.contact_id}`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
AgilironagilironappThis component uses the Agiliron app.
SalutationsalutationstringSelect a value from the drop down menu:--None--Mr.Ms.Mrs.Dr.Prof.
Last Namelastnamestring

The last name of the contact.

First NamefirstNamestring

The first name of the contact

Office PhoneofficePhonestring

The office phone number of the contact

Mobilemobilestring

The mobile number of the contact

Home PhonehomePhonestring

The home phone number of the contact

Other PhoneotherPhonestring

An additional phone number of the contact

Faxfaxstring

The fax number of the contact

Account NameaccountNamestring

The account name of the contact

Account IDaccountIdstring

The account id of the contact

Vendor NamevendorNamestring

The vendor name of the contact

Vendor IDvendorIdstring

The vendor id of the contact

Contact TypecontactTypestringSelect a value from the drop down menu:--None--AnalystCompetitorCustomerIntegratorInvestorPartnerPressProspectResellerOtherMediaSuppliersCustomers
Titletitlestring

The title of the contact.

Departmentdepartmentstring

The department of the contact.

Emailemailstring

The email address of the contact

Yahoo IDyahooIdstring

The Yahoo ID of the contact

Email Opt OutemailOptOutstringSelect a value from the drop down menu:YesNo
Assigned ToassignedTostringSelect a value from the drop down menu:adminposuser
Lead SourceleadSourcestringSelect a value from the drop down menu:--None--Cold CallExisting CustomerSelf GeneratedEmployeePartnerPublic RelationsDirect MailConferenceTrade ShowWeb SiteWord of mouthOther
Birthdaybirthdaystring

The birthday of the contact.

Mailing StreetmailingStreetstring

The mailing street address of the contact

Mailing CitymailingCitystring

The mailing city of the contact

Mailing StatemailingStatestring

The mailing state of the contact

Mailing ZipmailingZipstring

The mailing zip code of the contact

Mailing CountrymailingCountrystring

The mailing country of the contact

Other StreetotherStreetstring

The other street address of the contact

Other CityotherCitystring

The other city of the contact

Other StateotherStatestring

The other state of the contact

Other ZipotherZipstring

The other zip code of the contact

Other CountryotherCountrystring

The other country of the contact

Descriptiondescriptionstring

The description of the contact

Custom FieldscustomFieldsobject

An object of custom fields for the contact. Format: {customFieldName01: "Value 01"}

Action Authentication

Agiliron uses API keys for authentication. When you connect your Agiliron account, Pipedream securely stores the keys so you can easily authenticate to Agiliron APIs in both code and no-code steps.

About Agiliron

Inventory Management & Multi-Channel Retail POS Software.

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