import utils from "../../common/utils.mjs";
import app from "../../trengo.app.mjs";
export default {
key: "trengo-list-tickets",
name: "List Tickets",
description: "List tickets according to the specified criteria. [See the documentation](https://developers.trengo.com/reference/list-all-tickets)",
version: "0.0.1",
type: "action",
props: {
app,
status: {
type: "string",
label: "Status",
description: "The ticket's status",
optional: true,
options: [
"OPEN",
"ASSIGNED",
"CLOSED",
"INVALID",
],
},
userIds: {
propDefinition: [
app,
"toUserId",
],
type: "integer[]",
label: "User IDs",
description: "Filter by one or more user IDs",
optional: true,
},
channelIds: {
propDefinition: [
app,
"channelId",
],
type: "integer[]",
label: "Channel IDs",
description: "Filter by one or more channel IDs",
optional: true,
},
lastMessageType: {
type: "string",
label: "Last Message Type",
description: "Filter by the type of the last message",
optional: true,
options: [
"INBOUND",
"OUTBOUND",
],
},
sortDirection: {
type: "string",
label: "Sort Direction",
description: "Sort ascending or descending by last message date",
optional: true,
options: [
"ASC",
"DESC",
],
default: "DESC",
},
maxResults: {
type: "integer",
label: "Max Results",
description: "Maximum number of tickets to return (if not specified, all results will be returned)",
optional: true,
},
},
async run({ $ }) {
const tickets = [];
const resourcesStream = utils.getResourcesStream({
resourceFn: this.app.getTickets,
resourceFnArgs: {
params: {
status: this.status,
users: this.userIds,
channels: this.channelIds,
last_message_type: this.lastMessageType,
sort: this.sortDirection === "ASC"
? "date"
: "-date",
},
},
});
for await (const item of resourcesStream) {
tickets.push(item);
if (this.maxResults && tickets.length >= this.maxResults) {
break;
}
}
const length = tickets.length;
$.export("$summary", `Successfully retrieved ${length} ticket${length === 1
? ""
: "s"}`);
return tickets;
},
};
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