TextIt
TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.
Integrate the TextIt API with the Zendesk API
Setup the TextIt API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate TextIt and Zendesk remarkably fast. Free for developers.
Popular TextIt and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Overview of TextIt#
TextIt is an API that specializes in automating SMS, voice, and social messaging workflows. By leveraging Pipedream's integration capabilities, the TextIt API can be used to create powerful communication automations that respond in real-time to incoming messages, dispatch notifications, and interact with users. With Pipedream, these automations can be connected to a plethora of services to enhance CRM systems, facilitate survey collection, or streamline event-driven notifications.
Connect TextIt#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
textit: {
type: "app",
app: "textit",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://textit.in/api/v2/org.json`,
headers: {
"Authorization": `Token ${this.textit.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})