with SolarWinds Service Desk and Jira Service Desk?
Emit new event when a customer request is created. See the documentation
Emit new event when a customer request is updated. See the documentation
Create a comment on a customer request. See the documentation
The SolarWinds Service Desk API provides a way to automate and integrate your IT service management processes. Using this API in Pipedream, you can create, update, and track service requests, manage incidents, problems, and changes, access asset information, and leverage user data within your workflows. It's about connecting your service desk with other apps to streamline processes, reduce response times, and enhance service delivery.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
solarwinds_service_desk: {
type: "app",
app: "solarwinds_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.samanage.com/users.json`,
headers: {
"X-Samanage-Authorization": `Bearer ${this.solarwinds_service_desk.$auth.json_web_token}`,
"Accept": `application/json`,
},
})
},
})
The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
jira_service_desk: {
type: "app",
app: "jira_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.atlassian.com/me`,
headers: {
Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
},
})
},
})