SolarWinds Service Desk icon

CONNECT APP

Build with SolarWinds Service Desk

A modern IT service management (ITSM) solution to eliminate barriers to employee support services.

Help Desk & Support

  • API key

MCP

Give your agent SolarWinds Service Desk tools

Every SolarWinds Service Desk action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's SolarWinds Service Desk account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "solarwinds_service_desk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()
// Every tool arrives with its own input schema — run one with mcp.callTool().

API PROXY

Call the SolarWinds Service Desk API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the SolarWinds Service Desk API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.samanage.com/users.json",
})

// Any allowed SolarWinds Service Desk endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run SolarWinds Service Desk actions from your backend

Connect a user's SolarWinds Service Desk account once, then discover and run its tools on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const tools = await pd.components.list({
  app: "solarwinds_service_desk",
  componentType: "action",
})

TOOLS

SolarWinds Service Desk actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

No SolarWinds Service Desk actions are available yet.

EVENTS

SolarWinds Service Desk triggers

Event sources your backend can deploy for users and receive through a webhook.

No SolarWinds Service Desk triggers are available yet.

REFERENCE

App details

Reference metadata for the SolarWinds Service Desk connector in the Pipedream registry.

App slug
solarwinds_service_desk
Authentication
API key
Categories
Help Desk & Support
Actions
0
Triggers
0
API proxy
Available