Send a Text Message or Reply with Telegram API on New Waiting Ticket Created from Snappy API

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New Waiting Ticket Created from the Snappy API

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Send a Text Message or Reply with the Telegram API

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Getting Started#

This integration creates a workflow with a Snappy trigger and Telegram action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Waiting Ticket Created trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the Send a Text Message or Reply action
1. Connect your Telegram account
2. Configure Chat ID
3. Optional- Configure Text
4. Optional- Select a Parse Mode
5. Optional- Configure Disable Notifications
6. Optional- Configure Link Preview Options
7. Optional- Configure Original Message ID
8. Optional- Configure Reply Markup
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Waiting Ticket Created on Snappy

Description:Emit new event when a waiting ticket is created.

Version:0.0.1

Key:snappy-new-waiting-ticket-created

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Waiting Ticket Created",
  version: "0.0.1",
  key: "snappy-new-waiting-ticket-created",
  description: "Emit new event when a waiting ticket is created.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New waiting ticket created with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getWaitingTickets(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

Send a Text Message or Reply on Telegram

Description:Sends a text message or a reply to your Telegram Desktop application. [See the docs](https://core.telegram.org/bots/api#sendmessage) for more information

Version:0.0.5

Key:telegram_bot_api-send-text-message-or-reply

View on GitHub

Telegram Overview#

The Telegram Bot API allows you to build bots that can interact with users on the Telegram platform. Using Pipedream, you can automate messaging, handle commands, and trigger actions based on conversations or alerts. Pipedream's serverless execution model enables you to create complex workflows involving Telegram messages without managing any infrastructure. With Pipedream's integration, you can process inbound messages, send outbound notifications, and connect the Telegram Bot API with numerous other services to create powerful automation solutions.

Action Code#

import telegramBotApi from "../../telegram_bot_api.app.mjs";

export default {
  key: "telegram_bot_api-send-text-message-or-reply",
  name: "Send a Text Message or Reply",
  description: "Sends a text message or a reply to your Telegram Desktop application. [See the docs](https://core.telegram.org/bots/api#sendmessage) for more information",
  version: "0.0.5",
  type: "action",
  props: {
    telegramBotApi,
    chatId: {
      propDefinition: [
        telegramBotApi,
        "chatId",
      ],
    },
    text: {
      propDefinition: [
        telegramBotApi,
        "text",
      ],
    },
    parse_mode: {
      propDefinition: [
        telegramBotApi,
        "parse_mode",
      ],
    },
    disable_notification: {
      propDefinition: [
        telegramBotApi,
        "disable_notification",
      ],
    },
    link_preview_options: {
      propDefinition: [
        telegramBotApi,
        "link_preview_options",
      ],
    },
    reply_to_message_id: {
      propDefinition: [
        telegramBotApi,
        "reply_to_message_id",
      ],
    },
    reply_markup: {
      propDefinition: [
        telegramBotApi,
        "reply_markup",
      ],
    },
  },
  async run({ $ }) {
    const resp = await this.telegramBotApi.sendMessage(this.chatId, this.text, {
      parse_mode: this.parse_mode,
      disable_notification: this.disable_notification,
      link_preview_options: this.link_preview_options,
      reply_to_message_id: this.reply_to_message_id,
      reply_markup: this.reply_markup,
    });
    // eslint-disable-next-line multiline-ternary
    $.export("$summary", `Successfully sent a ${this.reply_to_message_id ? "reply" : "text message"} to chat, "${this.chatId}"`);
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Telegram	`telegramBotApi`	`app`	This component uses the Telegram app.
Chat ID	`chatId`	`string`	Enter the unique identifier for the target chat (e.g. `1035597319`) or username of the target public chat (in the format `@channelusername` or `@supergroupusername`). For example, if the group's public link is `t.me/mygroup`, the username is `@mygroup`.
Text	`text`	`string`	Enter or map the message text to send.
Parse Mode	`parse_mode`	`string`	Select a value from the drop down menu:`MarkdownV2HTMLMarkdown`
Disable Notifications	`disable_notification`	`boolean`	Choose if to send the message silently. iOS users will not receive a notification, Android users will receive a notification with no sound.
Link Preview Options	`link_preview_options`	`string`	Link preview generation options for the message. Enter additional interface options that are a JSON-serialized object, e.g. `{"is_disabled":false,"url":"https://botpress.org","prefer_small_media":true,"prefer_large_media":false,"show_above_text":false}`
Original Message ID	`reply_to_message_id`	`string`	Enter the ID of the original message.
Reply Markup	`reply_markup`	`string`	Enter additional interface options that are a JSON-serialized object including an inline keyboard, a custom reply keyboard, instructions to remove the reply keyboard or instructions to force a reply from the user, e.g. `{"inline_keyboard":[[{"text":"Some button text 2","url":"https://botpress.org"}]]}` or `{"keyboard":[["Yes","No"],["Maybe"]]}`. Note: keyboard cannot be used with channels. See the docs for more information.

Send a Text Message or Reply with Telegram API on New Waiting Ticket Created from Snappy API

Pipedream makes it easy to connect APIs for Telegram, Snappy and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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