Create Ticket with Zendesk API on New hot posts on a subreddit from Reddit API

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New hot posts on a subreddit from the Reddit API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Reddit trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New hot posts on a subreddit trigger
1. Connect your Reddit account
2. Configure Polling schedule
3. Select a Subreddit
4. Optional- Select a Region
5. Optional- Configure Exclude filters (Show all posts)?
6. Optional- Configure Include subreddit details?
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New hot posts on a subreddit on Reddit

Description:Emit new event each time a new hot post is added to the top 10 items in a subreddit.

Version:0.2.1

Key:reddit-new-hot-posts-on-a-subreddit

View on GitHub

Reddit Overview#

The Reddit API unlocks the potential to automate interactions with one of the largest online communities. With Pipedream, you can tap into the Reddit ecosystem to monitor trends, engage with audiences, or curate content. Whether it's tracking mentions of your brand, auto-posting to subreddits, or gathering data for analysis, the API offers a breadth of functionalities — from getting posts and comments to creating new threads and managing account settings.

Trigger Code#

import common from "../common.mjs";
import sampleEmit from "./test-event.mjs";
import regionData from "./region-data.mjs";
import get from "lodash/get.js";
const { reddit } = common.props;

export default {
  ...common,
  type: "source",
  key: "reddit-new-hot-posts-on-a-subreddit",
  name: "New hot posts on a subreddit",
  description:
    "Emit new event each time a new hot post is added to the top 10 items in a subreddit.",
  version: "0.2.1",
  dedupe: "unique",
  props: {
    ...common.props,
    subreddit: {
      propDefinition: [
        reddit,
        "subreddit",
      ],
    },
    region: {
      type: "string",
      label: "Region",
      description:
        "Hot posts differ by region, and this refers to the region you'd like to watch for hot posts.",
      options: regionData,
      default: "GLOBAL",
      optional: true,
    },
    excludeFilters: {
      type: "boolean",
      label: "Exclude filters (Show all posts)?",
      description:
        "If set to `true`, filters such as \"hide links that I have voted on\" will be disabled",
      default: false,
      optional: true,
    },
    includeSubredditDetails: {
      propDefinition: [
        reddit,
        "includeSubredditDetails",
      ],
    },
  },
  hooks: {
    async deploy() {
      await this.fetchData();
    },
  },
  methods: {
    ...common.methods,
    generateEventMetadata(redditEvent) {
      return {
        id: redditEvent.data.name,
        summary: redditEvent.data.title,
        ts: redditEvent.data.created,
      };
    },
    async fetchData() {
      // Emits sample events on the first run during deploy.
      var redditHotPosts = await this.reddit.getNewHotSubredditPosts(
        get(this.subreddit, "value", this.subreddit),
        this.region,
        this.excludeFilters,
        this.includeSubredditDetails,
        10,
      );
      const { children: hotPosts = [] } = redditHotPosts.data;
      if (hotPosts.length === 0) {
        console.log("No data available, skipping iteration");
        return;
      }
      hotPosts.reverse().forEach(this.emitRedditEvent);
    },
  },
  async run() {
    await this.fetchData();
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Reddit	`reddit`	`app`	This component uses the Reddit app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	Pipedream polls Reddit for events on this schedule.
Subreddit	`subreddit`	`string`	Select a value from the drop down menu.
Region	`region`	`string`	Select a value from the drop down menu:`GLOBALUSARAUBGCACLCOHRCZFIFRDEGRHUISINIEITJPMYMXNZPHPLPTPRRORSSGESSETWTHTRGBUS_WAUS_DEUS_DCUS_WIUS_WVUS_HIUS_FLUS_WYUS_NHUS_NJUS_NMUS_TXUS_LAUS_NCUS_NDUS_NEUS_TNUS_NYUS_PAUS_CAUS_NVUS_VAUS_COUS_AKUS_ALUS_ARUS_VTUS_ILUS_GAUS_INUS_IAUS_OKUS_AZUS_IDUS_CTUS_MEUS_MDUS_MAUS_OHUS_UTUS_MOUS_MNUS_MIUS_RIUS_KSUS_MTUS_MSUS_SCUS_KYUS_ORUS_SD`
Exclude filters (Show all posts)?	`excludeFilters`	`boolean`	If set to `true`, filters such as "hide links that I have voted on" will be disabled
Include subreddit details?	`includeSubredditDetails`	`boolean`	If set to `true`, subreddit details will be expanded/included.

Trigger Authentication#

Reddit uses OAuth authentication. When you connect your Reddit account, Pipedream will open a popup window where you can sign into Reddit and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Reddit API.

Pipedream requests the following authorization scopes when you connect your account:

accountidentityedithistoryreadsubmitmysubredditssubscribe

About Reddit#

Reddit is a network of communities based on people's interests. Find communities you're interested in, and become part of an online community!

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Create Ticket with Zendesk API on New hot posts on a subreddit from Reddit API

Pipedream makes it easy to connect APIs for Zendesk, Reddit and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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