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with Odoo and Gorgias?

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New Ticket from the Gorgias API

Emit new event when a ticket is created. See the documentation

 
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New Ticket Message from the Gorgias API

Emit new event when a ticket message is created. See the documentation

 
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New Updated Ticket from the Gorgias API

Emit new event when a ticket is updated. See the documentation

 
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Create Customer with the Gorgias API

Create a new customer. See the docs

 
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Create Ticket with the Gorgias API

Create a new ticket. See the docs

 
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Create Ticket Message with the Gorgias API

Create a message for a ticket in the Gorgias system. See the documentation

 
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List Tickets with the Gorgias API

List all tickets. See the docs

 
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Retrieve a Customer with the Gorgias API

Retrieve a customer. See the docs

 
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Integrate the Odoo API with the Gorgias API
Setup the Odoo API trigger to run a workflow which integrates with the Gorgias API. Pipedream's integration platform allows you to integrate Odoo and Gorgias remarkably fast. Free for developers.

Connect Odoo

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import xmlrpc from 'xmlrpc';

export default defineComponent({
  props: {
    odoo: {
      type: "app",
      app: "odoo",
    }
  },
  async run({ steps, $ }) {
    const url = this.odoo.$auth.server_url;
    const db = this.odoo.$auth.db;
    const username = this.odoo.$auth.username;
    const password = this.odoo.$auth.password;

    // Create clients for common and object endpoints
    const common = xmlrpc.createSecureClient(`${url}/xmlrpc/2/common`);
    const models = xmlrpc.createSecureClient(`${url}/xmlrpc/2/object`);

    // Using async/await with promises
    async function getFields() {
      try {
        // Authenticate and get uid
        const uid = await new Promise((resolve, reject) => {
          common.methodCall('authenticate', [db, username, password, {}], (error, value) => {
            if (error) reject(error);
            resolve(value);
          });
        });

        // Get fields
        const results = await new Promise((resolve, reject) => {
          models.methodCall('execute_kw', [
            db,
            uid,
            password,
            'res.partner',
            'fields_get',
            [],
            { 'attributes': ['string', 'help', 'type'] }
          ], (error, value) => {
            if (error) reject(error);
            resolve(value);
          });
        });
        return results;
      } catch (error) {
        throw new Error(error);
      }
    }

    return await getFields();
  },
})

Overview of Gorgias

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

Connect Gorgias

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    gorgias_oauth: {
      type: "app",
      app: "gorgias_oauth",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.gorgias_oauth.$auth.domain}.gorgias.com/api/users/0`,
      headers: {
        Authorization: `Bearer ${this.gorgias_oauth.$auth.oauth_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo