What do you want to automate
with Nifty and Freshdesk?
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Popular Nifty and Freshdesk Triggers#
Emit new event when a new message is posted in a team's discussion.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Nifty and Freshdesk Actions#
Assigns a specific task to a team member in Nifty. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Creates a new project in a designated portfolio. See the documentation
Overview of Nifty#
The Nifty API allows for streamlined project management, facilitating task automation and data synchronization within Pipedream. By integrating with the Nifty API, you can automate workflows involving project tracking, task assignments, and progress monitoring, effectively reducing manual overhead. On Pipedream, the API's endpoints can trigger actions, respond to changes, and update records across different services, bringing cohesion to your project management ecosystem.
Connect Nifty#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
nifty: {
type: "app",
app: "nifty",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://openapi.niftypm.com/api/v2.0/users/me`,
headers: {
Authorization: `Bearer ${this.nifty.$auth.oauth_access_token}`,
"accept": `application/json`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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