Create Ticket with Zendesk API on New Submission (Instant) from Moaform API

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New Submission (Instant) from the Moaform API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Moaform trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Submission (Instant) trigger
1. Connect your Moaform account
2. Select a Form ID
3. Optional- Select a Retention Days
4. Optional- Configure Secret Code
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Submission (Instant) on Moaform

Description:Emit new event every time a new form submission is received.

Version:0.0.1

Key:moaform-new-submission-instant

View on GitHub

Trigger Code#

import crypto from "crypto";
import { RETENTION_DAYS_OPTIONS } from "../../common/constants.mjs";
import moaform from "../../moaform.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "moaform-new-submission-instant",
  name: "New Submission (Instant)",
  description: "Emit new event every time a new form submission is received.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    moaform,
    http: {
      type: "$.interface.http",
      customResponse: true,
    },
    db: "$.service.db",
    formId: {
      propDefinition: [
        moaform,
        "formId",
      ],
    },
    retentionDays: {
      type: "integer",
      label: "Retention Days",
      description: "Resend restriction days",
      options: RETENTION_DAYS_OPTIONS,
      optional: true,
    },
    secret: {
      type: "string",
      label: "Secret Code",
      description: "This code is used to verify that the data received at the specified endpoint has indeed been sent from Moaform and has not been tampered with.",
      secret: true,
      optional: true,
    },
  },
  methods: {
    _getWebhookId() {
      return this.db.get("webhookId");
    },
    _setWebhookId(id) {
      this.db.set("webhookId", id);
    },
  },
  hooks: {
    async activate() {
      const response = await this.moaform.createWebhook({
        formId: this.formId,
        data: {
          endpoint: this.http.endpoint,
          enabled: true,
          secret: this.secret,
          verify_ssl: true,
          retention_days: this.retentionDays,
        },
      });
      this._setWebhookId(response.id);
    },
    async deactivate() {
      const webhookId = this.db.get("webhookId");
      await this.moaform.deleteWebhook({
        formId: this.formId,
        webhookId,
      });
    },
  },
  async run({
    bodyRaw, body, headers,
  }) {

    if (this.secret) {
      const signature = headers["moaform-signature"];
      const receivedSig = signature.split("sha256=")[1];

      const calculatedSig = crypto
        .createHmac("sha256", this.secret)
        .update(bodyRaw)
        .digest("base64");

      if (receivedSig !== calculatedSig) {
        return this.http.respond({
          status: 401,
          body: "Unauthorized",
        });
      }
    }

    const ts = Date.parse(body.submitted_at);
    this.$emit(body, {
      id: body.event_id,
      summary: `New submission received for form ${this.formId}`,
      ts: ts,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Moaform	`moaform`	`app`	This component uses the Moaform app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Form ID	`formId`	`string`	Select a value from the drop down menu.
Retention Days	`retentionDays`	`integer`	Select a value from the drop down menu:`{ "label": "1", "value": 1 }{ "label": "3", "value": 3 }{ "label": "5", "value": 5 }{ "label": "7", "value": 7 }{ "label": "10", "value": 10 }{ "label": "15", "value": 15 }{ "label": "30", "value": 30 }`
Secret Code	`secret`	`string`	This code is used to verify that the data received at the specified endpoint has indeed been sent from Moaform and has not been tampered with.

Trigger Authentication#

Moaform uses API keys for authentication. When you connect your Moaform account, Pipedream securely stores the keys so you can easily authenticate to Moaform APIs in both code and no-code steps.

About Moaform#

Online survey platform with unlimited responses.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write