Integrate the Microsoft Teams API with the SupportBee API

Setup the Microsoft Teams API trigger to run a workflow which integrates with the SupportBee API. Pipedream's integration platform allows you to integrate Microsoft Teams and SupportBee remarkably fast. Free for developers.

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Popular Ways to Connect Microsoft Teams with SupportBee#

Create Channel with Microsoft Teams API on New Agent Reply from SupportBee API

SupportBee + Microsoft Teams

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Create Channel with Microsoft Teams API on New Comment from SupportBee API

SupportBee + Microsoft Teams

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Create Channel with Microsoft Teams API on New Customer Reply from SupportBee API

SupportBee + Microsoft Teams

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Create Channel with Microsoft Teams API on New Ticket from SupportBee API

SupportBee + Microsoft Teams

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Create Ticket with SupportBee API on New Channel from Microsoft Teams API

Microsoft Teams + SupportBee

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Popular Microsoft Teams and SupportBee Triggers#

New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Comment from the SupportBee API

Emit new event on each new comment.

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New Channel from the Microsoft Teams API

Emit new event when a new channel is created within a team

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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

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New Channel Message from the Microsoft Teams API

Emit new event when a new message is posted in a channel

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Popular Microsoft Teams and SupportBee Actions#

Create Channel with the Microsoft Teams API

Create a new channel in Microsoft Teams. See the docs here

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Create Ticket with the SupportBee API

Creates a client. See docs here

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List Channels with the Microsoft Teams API

Lists all channels in a Microsoft Team. See the docs here

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List Shifts with the Microsoft Teams API

Get the list of shift instances for a team. See the documentation

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Send Channel Message with the Microsoft Teams API

Send a message to a team's channel. See the docs here

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Overview of Microsoft Teams#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Connect Microsoft Teams#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_teams: {
      type: "app",
      app: "microsoft_teams",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://graph.microsoft.com/v1.0/me`,
      headers: {
        Authorization: `Bearer ${this.microsoft_teams.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of SupportBee#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

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