What do you want to automate
with Mattermost and Freshdesk?
Prompt, edit and deploy AI agents that connect to Mattermost, Freshdesk and 2,500+ other apps in seconds.
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Popular Ways to Connect Mattermost with Freshdesk#
Popular Mattermost and Freshdesk Triggers#
Emit new event when a message matching the requirements is sent in a channel. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Mattermost and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Mattermost#
Mattermost is an open-source platform for secure collaboration across the entire software development lifecycle. With the Mattermost API on Pipedream, you can automate common chat operations, integrate with DevOps tools for real-time alerts, orchestrate workflows based on chat events, and connect with other services to enhance team productivity. For instance, you could trigger actions on issue tracking platforms when discussing bugs or link project management tools to update task statuses directly from your Mattermost channels.
Connect Mattermost#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
mattermost: {
type: "app",
app: "mattermost",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.mattermost.$auth.domain}/api/v4/users/me`,
headers: {
Authorization: `Bearer ${this.mattermost.$auth.oauth_access_token}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies