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with LoopMessage and Freshdesk?
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Popular Ways to Connect LoopMessage with Freshdesk#
Popular LoopMessage and Freshdesk Triggers#
Emit new event when an alert is received via webhook. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular LoopMessage and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Action to submit your request to the sending queue. When a request in the queue will be ready to send a reaction in iMessage, an attempt will be made to deliver it to the recipient. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Action to send a text in iMessage to an individual recipient. See the documentation
Overview of LoopMessage#
The LoopMessage API offers you the ability to send, receive, and manage messages within your applications. Through Pipedream's integration, you can harness this API to automate communication processes, organize message flows, and even connect to various data sources or other APIs to create complex messaging workflows. With Pipedream, you can trigger actions based on events, schedule messages, and interact with users in real-time without managing servers or infrastructure.
Connect LoopMessage#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
loopmessage: {
type: "app",
app: "loopmessage",
}
},
async run({steps, $}) {
const data = {
"contact": `test@google.com`,
}
return await axios($, {
method: "post",
url: `https://lookup.loopmessage.com/api/v1/contact/lookup/`,
headers: {
"Content-Type": `application/json`,
"Authorization": `${this.loopmessage.$auth.authorization_key}`,
"Loop-Secret-Key": `${this.loopmessage.$auth.secret_api_key}`,
},
data,
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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