What do you want to automate
with Heroku and Help Scout?
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Popular Ways to Connect Heroku with Help Scout#
Popular Heroku and Help Scout Triggers#
Emit new event on each webhook event. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Heroku and Help Scout Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Heroku#
The Heroku API offers programmatic access to Heroku's cloud platform, enabling developers to automate, extend, and integrate their app's lifecycle events with other services. With Pipedream, you can harness the Heroku API for powerful automation, such as managing apps, dynos, add-ons, and configuring scaling operations. Pipedream's ability to connect with multiple services allows for creating complex workflows, such as syncing your development pipeline with external project management tools or triggering alerts based on app metrics.
Connect Heroku#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
heroku: {
type: "app",
app: "heroku",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.heroku.com/account`,
headers: {
Authorization: `Bearer ${this.heroku.$auth.oauth_access_token}`,
"accept": `application/vnd.heroku+json; version=3`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
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