What do you want to automate
with HelpSpot and Help Scout?
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Popular Ways to Connect HelpSpot with Help Scout#
Popular HelpSpot and Help Scout Triggers#
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular HelpSpot and Help Scout Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Connect HelpSpot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
helpspot: {
type: "app",
app: "helpspot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.helpspot.$auth.subdomain}.helpspot.com/api/index.php`,
headers: {
Authorization: `Bearer ${this.helpspot.$auth.api_token}`,
},
params: {
method: `private.addressbook.getContacts`,
output: `json`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies