Update Request with HelpSpot API

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Update Request with the HelpSpot API

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Getting Started#

Create a workflow to Update Request with the HelpSpot API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Update Request action
1. Connect your HelpSpot account
2. Configure Note
3. Select a Category
4. Optional- Select a Note Type
5. Optional- Select a Note Is HTML?
6. Optional- Configure Subject
7. Optional- Select a Status
8. Optional- Configure User Id
9. Optional- Configure First Name
10. Optional- Configure Last Name
11. Optional- Configure Email
12. Optional- Configure Phone
13. Optional- Configure Urgent
14. Optional- Select a Opened Via
15. Optional- Select a Send Email From
16. Optional- Configure Email CC
17. Optional- Configure Email BCC
18. Optional- Select one or more Email Staff
19. Select a Request Id
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

Update Request with HelpSpot API on New Requests (Payload Only) from HTTP / Webhook API

HTTP / Webhook + HelpSpot

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Update Request with HelpSpot API on New Submission from Typeform API

Typeform + HelpSpot

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Update Request with HelpSpot API on New Submission (Instant) from Jotform API

Jotform + HelpSpot

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Update Request with HelpSpot API on New Scheduled Tasks from Pipedream API

Pipedream + HelpSpot

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Update Request with HelpSpot API on New Download Counts from npm API

npm + HelpSpot

Try it

Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Update Request on HelpSpot

Description:Updates an existing user request. [See the documentation](https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.update)

Version:0.0.1

Key:helpspot-update-request

View on GitHub

Code#

import { parseObject } from "../../common/utils.mjs";
import common from "../common/request-base.mjs";

export default {
  ...common,
  key: "helpspot-update-request",
  name: "Update Request",
  description: "Updates an existing user request. [See the documentation](https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.update)",
  version: "0.0.1",
  type: "action",
  props: {
    ...common.props,
    xRequest: {
      propDefinition: [
        common.props.helpspot,
        "xRequest",
      ],
    },
  },
  methods: {
    getValidation() {
      return true;
    },
    getFunction() {
      return this.helpspot.updateRequest;
    },
    getData() {
      return {
        xRequest: this.xRequest,
        tNote: this.tNote,
        xCategory: this.xCategory,
        fNoteType: this.fNoteType && parseInt(this.fNoteType),
        fNoteIsHTML: this.fNoteIsHTML && parseInt(this.fNoteIsHTML),
        sTitle: this.sTitle,
        xStatus: this.xStatus,
        sUserId: this.sUserId,
        sFirstName: this.sFirstName,
        sLastName: this.sLastName,
        sEmail: this.sEmail,
        sPhone: this.sPhone,
        fUrgent: +this.fUrgent,
        fOpenedVia: this.fOpenedVia,
        email_from: this.emailFrom,
        email_cc: parseObject(this.emailCC)?.join(),
        email_bcc: parseObject(this.emailBCC)?.join(),
        email_staff: parseObject(this.emailStaff)?.join(),
      };
    },
    getSummary() {
      return `Successfully updated request with ID ${this.xRequest}`;
    },
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
HelpSpot	`helpspot`	`app`	This component uses the HelpSpot app.
Note	`tNote`	`string`	The note of the request
Category	`xCategory`	`string`	Select a value from the drop down menu.
Note Type	`fNoteType`	`string`	Select a value from the drop down menu:`{ "label": "Private", "value": "0" }{ "label": "Public", "value": "1" }{ "label": "External", "value": "2" }`
Note Is HTML?	`fNoteIsHTML`	`string`	Select a value from the drop down menu:`{ "label": "Text", "value": "0" }{ "label": "HTML", "value": "1" }`
Subject	`sTitle`	`string`	The title used as email subject
Status	`xStatus`	`string`	Select a value from the drop down menu.
User Id	`sUserId`	`string`	The Id of the customer
First Name	`sFirstName`	`string`	The first name of the request creator
Last Name	`sLastName`	`string`	The last name of the request creator
Email	`sEmail`	`string`	The email of the request creator
Phone	`sPhone`	`string`	The phone number of the request creator
Urgent	`fUrgent`	`boolean`	Whether the request is urgent or not
Opened Via	`fOpenedVia`	`integer`	Select a value from the drop down menu:`{ "label": "Email", "value": 1 }{ "label": "Phone", "value": 2 }{ "label": "Walk In", "value": 3 }{ "label": "Mail", "value": 4 }{ "label": "Other", "value": 5 }{ "label": "Web Service", "value": 6 }{ "label": "Web Form", "value": 7 }{ "label": "Forum", "value": 8 }{ "label": "Instant Messenger", "value": 9 }{ "label": "Fax", "value": 10 }{ "label": "Voicemail", "value": 11 }{ "label": "Staff Initiated", "value": 12 }{ "label": "Tab Widget", "value": 13 }`
Send Email From	`emailFrom`	`string`	Select a value from the drop down menu.
Email CC	`emailCC`	`string[]`	A list of emails to CC on the request
Email BCC	`emailBCC`	`string[]`	A list of emails to BCC on the request
Email Staff	`emailStaff`	`string[]`	Select a value from the drop down menu.
Request Id	`xRequest`	`string`	Select a value from the drop down menu.