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with Help Scout and WATI?
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Popular Ways to Connect Help Scout with WATI#
Popular Help Scout and WATI Triggers#
Emit new event when a contact is created from an incoming WhatsApp message.
Emit new event when an agent replies to a conversation.
Emit new event when there is an incoming message on your number.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and WATI Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Enables sending of WhatsApp messages using a pre-approved template. See the documentation
Allows updating attributes/tags related to an existing contact. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of WATI#
The WATI API allows you to power up your customer engagement by leveraging WhatsApp messaging. With Pipedream's capabilities, you can create serverless workflows that integrate WATI to automate personalized notifications, process inbound messages, and manage contacts. This can help scale your customer service, marketing campaigns, and streamline communications with WhatsApp's wide user base.
Connect WATI#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
wati: {
type: "app",
app: "wati",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.wati.$auth.api_endpoint}/api/v1/getContacts`,
headers: {
"Accept": `*/*`,
"Authorization": `${this.wati.$auth.access_token}`,
},
})
},
})
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