WATI API Integrations
Build and run workflows using the WATI API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The WATI API allows you to power up your customer engagement by leveraging WhatsApp messaging. With Pipedream's capabilities, you can create serverless workflows that integrate WATI to automate personalized notifications, process inbound messages, and manage contacts. This can help scale your customer service, marketing campaigns, and streamline communications with WhatsApp's wide user base.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
wati: {
type: "app",
app: "wati",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.wati.$auth.api_endpoint}/api/v1/getContacts`,
headers: {
"Accept": `*/*`,
"Authorization": `${this.wati.$auth.access_token}`,
},
})
},
})
Choose an API to Connect with WATI API#
1-24of2,000+apps by most popular
Example Use Cases#
Customer Support Automation: Automate responses to common queries received on WhatsApp by using WATI with Pipedream's built-in code steps or pre-built actions. Tag and route complex issues to human agents or update your CRM with the conversation context.
Appointment Reminders: Combine WATI with Google Calendar on Pipedream to send automated WhatsApp reminders for appointments. Trigger the workflow when a new event is added or an existing one is nearing its start time, reducing no-shows and enhancing customer experience.
Order Updates and Feedback Collection: Use WATI with a Shopify trigger in Pipedream to notify customers of their order status. Follow up with a satisfaction survey through WhatsApp after order delivery, collecting feedback directly into a Google Sheet or your preferred analytics tool.
Authentication#
WATI uses API keys for authentication. When you connect your WATI account, Pipedream securely stores the keys so you can easily authenticate to WATI APIs in both code and no-code steps.
To retrieve your Access Token and API Endpoint,
- Navigate to your WATI account and sign in
- Click the Navigation menu on top bar with the three horizontal lines icon
- Go to “API Docs”
Copy and paste your Access Token and API Endpoint below.