WATI

#1 Platform For Marketing & Customer Engagement On WhatsApp

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WATI API Integrations

Build and run workflows using the WATI API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The WATI API allows you to power up your customer engagement by leveraging WhatsApp messaging. With Pipedream's capabilities, you can create serverless workflows that integrate WATI to automate personalized notifications, process inbound messages, and manage contacts. This can help scale your customer service, marketing campaigns, and streamline communications with WhatsApp's wide user base.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    wati: {
      type: "app",
      app: "wati",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.wati.$auth.api_endpoint}/api/v1/getContacts`,
      headers: {
        "Accept": `*/*`,
        "Authorization": `${this.wati.$auth.access_token}`,
      },
    })
  },
})

Choose an API to Connect with WATI API

1
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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Customer Support Automation: Automate responses to common queries received on WhatsApp by using WATI with Pipedream's built-in code steps or pre-built actions. Tag and route complex issues to human agents or update your CRM with the conversation context.

  • Appointment Reminders: Combine WATI with Google Calendar on Pipedream to send automated WhatsApp reminders for appointments. Trigger the workflow when a new event is added or an existing one is nearing its start time, reducing no-shows and enhancing customer experience.

  • Order Updates and Feedback Collection: Use WATI with a Shopify trigger in Pipedream to notify customers of their order status. Follow up with a satisfaction survey through WhatsApp after order delivery, collecting feedback directly into a Google Sheet or your preferred analytics tool.

Authentication

WATI uses API keys for authentication. When you connect your WATI account, Pipedream securely stores the keys so you can easily authenticate to WATI APIs in both code and no-code steps.

To retrieve your Access Token and API Endpoint,

  • Navigate to your WATI account and sign in
  • Click the Navigation menu on top bar with the three horizontal lines icon
  • Go to “API Docs”

Copy and paste your Access Token and API Endpoint below.