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with Help Scout and PagerDuty?
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Popular Ways to Connect Help Scout with PagerDuty#
Popular Help Scout and PagerDuty Triggers#
Emit new event when an agent replies to a conversation.
Emit new event each time a new user rotates onto an on-call rotation
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event each time an incident is created or updated
Emit new event when a new conversation is created.
Popular Help Scout and PagerDuty Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Find the user on call for a specific schedule. See the docs here
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of PagerDuty#
The PagerDuty API offers a powerful interface to automate your digital operations management. By leveraging its capabilities on Pipedream, you can create workflows that respond to incidents, automate alerts, and synchronize incident data across various platforms. PagerDuty's API enables you to manage services, teams, and incidents, ensuring that your systems remain operational and that the right people are notified at the right time.
Connect PagerDuty#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
pagerduty: {
type: "app",
app: "pagerduty",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.pagerduty.com/users/me`,
headers: {
Authorization: `Bearer ${this.pagerduty.$auth.oauth_access_token}`,
"Accept": `application/vnd.pagerduty+json;version=2`,
},
})
},
})
Related Videos#
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