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with Help Scout and Lucca?
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Popular Ways to Connect Help Scout with Lucca#
Popular Help Scout and Lucca Triggers#
Emit new event when a new expense report is created by an employee. Useful for automating approval or finance workflows. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a new leave request is submitted by an employee. See the documentation
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new user (employee) is created in Lucca. See the documentation
Popular Help Scout and Lucca Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Approve or Deny a pending leave request. See the documentation
Creates a new customer record in Help Scout. See the documentation
Update profile or HR information for an existing user. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Connect Lucca#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
lucca: {
type: "app",
app: "lucca",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.lucca.$auth.api_url}/api/v3/users`,
headers: {
"authorization": `lucca application=${this.lucca.$auth.api_key}`,
},
})
},
})
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