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with Help Scout and FracTEL?
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Popular Ways to Connect Help Scout with FracTEL#
Popular Help Scout and FracTEL Triggers#
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Emit new event when a customer replies to a conversation.
Popular Help Scout and FracTEL Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Allows to send an SMS or MMS to a particular phone number. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of FracTEL#
The FracTEL API enables integration of advanced telecommunications features into applications, allowing for the management of voice and messaging functionalities. This API can be particularly powerful when used on Pipedream, where it can be combined with hundreds of other apps to create robust, automated workflows. These can range from triggering calls based on specific events to automating SMS notifications for critical alerts.
Connect FracTEL#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fractel: {
type: "app",
app: "fractel",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.fonestorm.com/v2/users/${this.fractel.$auth.email}`,
headers: {
"token": `${this.fractel.$auth.oauth_access_token}`,
},
})
},
})
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