With FracTEL you can deliver big communication solutions with small business resources.
Go to siteThe FracTEL API enables integration of advanced telecommunications features into applications, allowing for the management of voice and messaging functionalities. This API can be particularly powerful when used on Pipedream, where it can be combined with hundreds of other apps to create robust, automated workflows. These can range from triggering calls based on specific events to automating SMS notifications for critical alerts.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fractel: {
type: "app",
app: "fractel",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.fonestorm.com/v2/users/${this.fractel.$auth.email}`,
headers: {
"token": `${this.fractel.$auth.oauth_access_token}`,
},
})
},
})
Customer Support Ticket Voice Alerts: Automatically initiate a phone call via FracTEL to a support manager when a high-priority support ticket is created in a system like Zendesk. This ensures immediate attention to critical issues without delay.
Event-Driven SMS Notifications: Set up a workflow where FracTEL sends a text message to a list of attendees from a Google Sheets spreadsheet whenever a new event is scheduled in a Google Calendar. This keeps everyone informed and can increase event attendance.
Voicemail Transcription and Analysis: Capture voicemails received on FracTEL, transcribe them using an AI service like Google Cloud Speech-to-Text, and analyze the sentiment with Google Cloud Natural Language API. This can help in prioritizing responses based on the urgency and sentiment of the voicemail.
Allows to send an SMS or MMS to a particular phone number. See the documentation
FracTEL uses OAuth authentication. When you connect your FracTEL account, Pipedream will open a popup window where you can sign into FracTEL and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any FracTEL API.
Pipedream requests the following authorization scopes when you connect your account:
POST
https://api.fonestorm.com/v2/auth
username={{custom_fields.email}}
&
password={{custom_fields.password}}
POST
https://api.fonestorm.com/v2/auth/refresh
accept: application/json
Token: {{oauth.access_token}}