with Heap and Jira Service Desk?
Emit new event when a customer request is created. See the documentation
Emit new event when a customer request is updated. See the documentation
Create a comment on a customer request. See the documentation
The Heap API enables you to automate and integrate your user analytics data with other applications. With Heap, you can extract insights on how users interact with your product, track events without code, and funnel this data into your CRM, marketing tools, or custom dashboards. It's about connecting the dots between user actions and your strategic moves. Heap's API lets you push or pull data, so you're always up-to-date on user behavior and can personalize user experiences at scale.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
heap: {
type: "app",
app: "heap",
}
},
async run({steps, $}) {
// From the docs: https://docs.heap.io/reference#track-1
// "Requests are limited to 30 requests per 30 seconds per identity per app_id"
return await axios($, {
method: "POST",
url: `https://heapanalytics.com/api/track`,
headers: {
"Content-Type": "application/json",
},
data: {
app_id: this.heap.$auth.app_id,
identity: params.identity,
event: params.event,
timestamp: params.timestamp || (new Date()).toISOString(),
properties: params.properties,
}
})
},
})
The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to 3,000+ other apps, listen to webhooks for real-time triggers, and execute custom logic.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
jira_service_desk: {
type: "app",
app: "jira_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.atlassian.com/me`,
headers: {
Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
},
})
},
})