MULTI-APP TOOLKIT
Build with Freshservice + Microsoft 365 Planner
- Multi-app
- One MCP session
- 16 actions
- 7 triggers
- Managed auth
MCP
One MCP session, both toolsets
One session gives your product or agent every Freshservice and Microsoft 365 Planner tool at once — connect once, list tools, and call them like any single-app session.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "freshservice,microsoft_365_planner",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// One list, both toolsets: Freshservice and Microsoft 365 Planner tools arrive
// together, each keyed by its own app's slug.
// e.g. run Create Solution Article:
const result = await mcp.callTool({
name: "freshservice-create-solution-article",
arguments: {
title: "Title",
description: "Description",
},
})import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const externalUserId = "{external_user_id}" // any stable ID for this user in your system
const [freshserviceTools, microsoft365PlannerTools] =
await Promise.all([
pd.components.list({ app: "freshservice" }),
pd.components.list({ app: "microsoft_365_planner" }),
])
// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=freshservice" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=microsoft_365_planner" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
# Connect both accounts to the same external_user_id, then
# configure and invoke either app's tools on that user's behalf.ARCHITECTURE
One user, two connected accounts
Your user connects each account once, under whatever ID they already have in your product. The two stay independent — either can be revoked on its own — and your code reaches both through that one user.
Your product
external_user_id
{external_user_id}Pipedream Connect
Managed identity
Auth · tools · routing
Freshservice
Connected account
Microsoft 365 Planner
Connected account
TOOLS
Freshservice tools
The Freshservice tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 11
-
Create Solution Article
actionCreate a solution article. See the documentationWritev0.0.2 -
Create Ticket
actionCreate a new ticket. See the documentationWritev0.0.2 -
Delete Solution Article
actionDelete a solution article. See the documentationWritev0.0.2 -
Get Solution Article
actionGet a solution article by ID. See the documentationRead-onlyv0.0.2 -
Get Ticket
actionGet a ticket by ID. See the documentationRead-onlyv0.0.2 -
List Solution Articles
actionList all solution articles. See the documentationRead-onlyv0.0.2 -
List Solution Categories
actionList all solution categories. See the documentationRead-onlyv0.0.2 -
List Solution Category ID Options
actionRetrieves available options for the Solution Category ID field.Read-onlyv0.0.1
Triggers
-
New Solution Article
triggerEmit new event for each created solution article. See documentationv0.0.1 -
New Ticket
triggerEmit new event for each created ticket. See documentationv0.0.3 -
Solution Article Updated
triggerEmit new event for each updated solution article. See documentationv0.0.1 -
Ticket Updated
triggerEmit new event for each updated ticket. See documentationv0.0.1
TOOLS
Microsoft 365 Planner tools
The Microsoft 365 Planner tools this pairing puts in reach, each one running on your user's own connected account.
Actions
-
Create Bucket
actionCreate a new bucket in Microsoft 365 Planner. See the documentationWritev0.0.5 -
Create Plan
actionCreate a new plan in Microsoft 365 Planner. See the documentationWritev0.0.5 -
Create Task
actionCreate a new task in Microsoft 365 Planner. See the documentationWritev0.0.5 -
List User Tasks
actionList all user tasks in Microsoft 365 Planner. See the documentationRead-onlyv0.0.4 -
Update Task
actionUpdates a task in Microsoft 365 Planner. See the documentationWritev0.0.5
Triggers
-
New Plan Created
triggerEmit new event when a new Plan is created in Microsoft 365 Plannerv0.0.4 -
New Task Assigned to User
triggerEmit new event when a Task is assigned to the authenticated user in Microsoft 365 Planner. See the documentationv0.0.3 -
New Task Created
triggerEmit new event when a new Task is created in Microsoft 365 Plannerv0.0.4
MULTI-APP
Works with more apps
The combinations customers connect alongside these two — nothing here is limited to a pair.
REFERENCE
Toolkit details
- x-pd-app-slug
- freshservice,microsoft_365_planner
- Primary app
- Freshservice (freshservice)
- Second app
- Microsoft 365 Planner (microsoft_365_planner)
- Authentication
- API key + OAuth
- Available actions
- 16
- Available triggers
- 7