What do you want to automate
with Freshdesk and QStash?
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Popular Freshdesk and QStash Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and QStash Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of QStash#
QStash API offers a secure, scalable, and simple way to manage message queues and defer tasks. Using this API, you can enqueue messages, schedule tasks to run after a delay, and ensure that tasks are executed exactly once, leveraging the power of serverless architecture. With Pipedream's ability to connect to a multitude of services, you can build complex workflows that trigger actions in other apps based on events in QStash, allowing you to automate cross-application business processes with ease.
Connect QStash#
import { axios } from '@pipedream/platform';
export default defineComponent({
props: {
qstash: {
type: "app",
app: "qstash",
},
callback_url: {
type: "string",
label: "Callback URL",
description: "A URL that will be called by QStash with the body given",
},
delay: {
type: "integer",
label: "Delay",
description: "Delay the HTTP request to the callback URL (seconds)",
default: 0,
}
},
async run({steps, $}) {
return axios($, {
url: `https://qstash.upstash.io/v2/publish/${this.callback_url}`,
method: 'POST',
headers: {
'Authorization': `Bearer ${this.qstash.$auth.qstash_token}`,
'Upstash-Delay': `${this.delay}s`
},
data: {
hello: 'world'
}
});
}
})
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