What do you want to automate
with Freshdesk and Jibble?
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Popular Freshdesk and Jibble Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Jibble Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Jibble#
The Jibble API provides programmatic access to Jibble's time and attendance tracking features, allowing you to manage team timesheets, attendance, and work reports. Integrating the Jibble API with Pipedream opens up possibilities for automating routine tasks, syncing data across platforms, and triggering actions based on time tracking events. You can create workflows that respond to specific triggers like clock-ins and clock-outs, or schedule regular data syncs to maintain up-to-date records in other systems.
Connect Jibble#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
jibble: {
type: "app",
app: "jibble",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://workspace.prod.jibble.io/v1/People`,
headers: {
Authorization: `Bearer ${this.jibble.$auth.oauth_access_token}`,
"Content-Type": `application/json; charset=UTF-8`,
},
})
},
})
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