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with Freshdesk and Easyly?
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Popular Ways to Connect Freshdesk with Easyly#
Popular Freshdesk and Easyly Triggers#
Emit new event when an action is triggered in network leads. After creating the source, you need to register a Webhook on Easyly using the source's HTTP Endpoint. See the documentation
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Easyly Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Allows a user to post a new lead to their Easyly account. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Easyly#
The Easyly API offers a suite of features aimed at simplifying complex tasks such as address validation, geocoding, and route optimization. With Pipedream's serverless platform, you can leverage this API to automate workflows that require address verification, coordinate mapping, or efficient route planning. The integration of Easyly with Pipedream allows you to set up triggers and actions without setting up a server, making it straightforward to incorporate real-time data processing and event-driven architectures into your applications.
Connect Easyly#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
easyly: {
type: "app",
app: "easyly",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.easyly.com/v1/leads/{{your_leads}}`, // Add in a valid lead ID here.
headers: {
Authorization: `Bearer ${this.easyly.$auth.api_key}`,
},
})
},
})
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