What do you want to automate
with Freshdesk and Customer.io?
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Popular Ways to Connect Freshdesk with Customer.io#
Popular Freshdesk and Customer.io Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Customer.io Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Add people to a manual segment by ID. You are limited to 1000 customer IDs per request. See the docs here
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Customer.io#
Customer.io is a versatile automation tool that allows you to harness the power of email, SMS, and push notifications to create personalized customer experiences. With its comprehensive API, Customer.io enables you to track customer interactions, segment audiences, and trigger targeted communications based on user behavior and data. By leveraging Pipedream, you can easily connect Customer.io to various other services and APIs to automate complex workflows, synthesize data, and respond to events in real-time.
Connect Customer.io#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
customer_io: {
type: "app",
app: "customer_io",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://track.customer.io/api/v1/accounts/region`,
auth: {
username: `${this.customer_io.$auth.site_id}`,
password: `${this.customer_io.$auth.api_key}`,
},
})
},
})
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