What do you want to automate
with Datadog and Help Scout?
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Popular Ways to Connect Datadog with Help Scout#
Popular Datadog and Help Scout Triggers#
Emit new event when a conversation has its status updated. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Datadog and Help Scout Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Retrieves the details of a specific conversation. See the documentation
Retrieves the threads of a specific conversation. See the documentation
Overview of Datadog#
The Datadog API, accessible through Pipedream, empowers you to programmatically interact with Datadog's monitoring and analytics platform. This enables developers to automate the retrieval of monitoring data, manage alert configurations, and synchronize service health information across systems. With Pipedream's serverless execution model, you can create intricate workflows that react to Datadog events or metrics, manipulate the data, and pass it on to other services or even Datadog itself for a cohesive operational ecosystem.
Connect Datadog#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
datadog: {
type: "app",
app: "datadog",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.datadoghq.com/api/v1/user`,
headers: {
"DD-API-KEY": `${this.datadog.$auth.api_key}`,
"DD-APPLICATION-KEY": `${this.datadog.$auth.application_key}`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
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