Send any HTTP Request with HTTP / Webhook API on New Ticket Created from Connectwise PSA API

Pipedream makes it easy to connect APIs for HTTP / Webhook, Connectwise PSA and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket Created from the Connectwise PSA API

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Send any HTTP Request with the HTTP / Webhook API

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Getting Started#

This integration creates a workflow with a Connectwise PSA trigger and HTTP / Webhook action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Connectwise PSA account
2. Configure timer
Configure the Send any HTTP Request action
1. Connect your HTTP / Webhook account
2. Configure HTTP Request Configuration
3. Optional- Configure Include Response Headers
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Connectwise PSA

Description:Emit new event when a new ticket is created in Connectwise.

Version:0.0.1

Key:connectwise_psa-new-ticket-created

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "connectwise_psa-new-ticket-created",
  name: "New Ticket Created",
  description: "Emit new event when a new ticket is created in Connectwise.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.connectwise.listTickets;
    },
    getSummary(item) {
      return `New Ticket Created: ${item.summary}`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Connectwise PSA uses API keys for authentication. When you connect your Connectwise PSA account, Pipedream securely stores the keys so you can easily authenticate to Connectwise PSA APIs in both code and no-code steps.

To retrieve your Public and Private Keys,

Navigate to your Connectwise PSA account and sign in
Click the Member menu on the top right.
Go to “My Account” > “API Keys”
Click "+" to create a new Public and Private Key pair. They will be displayed after you hit "Save" icon.
For an alternative method, see the Developer Guide section "Obtaining your keys" > "API MEMBER Only *Recommended for 3rd parties".

About Connectwise PSA#

Streamline your business from end to end with ConnectWise PSA.

Action#

Send any HTTP Request on HTTP / Webhook

Description:Send an HTTP request using any method and URL. Optionally configure query string parameters, headers, and basic auth.

Version:1.1.1

Key:http-custom-request

View on GitHub

HTTP / Webhook Overview#

Build, test, and send HTTP requests without code using your Pipedream workflows. The HTTP / Webhook action is a tool to build HTTP requests with a Postman-like graphical interface.

Point and click HTTP requests

Define the target URL, HTTP verb, headers, query parameters, and payload body without writing custom code.

$A screenshot of Pipedream's HTTP Request Configuration interface with a GET request type selected. The request URL is set to 'https://api.openai.com/v1/models'. The 'Auth' tab is highlighted, indicating that authentication is required for this request. In the headers section, there are two headers configured: 'User-Agent' is set to 'pipedream/1', and 'Authorization' is set to 'Bearer {{openai_api_key}}', showing how the OpenAI account's API key is dynamically inserted into the headers to handle authentication automatically.$

Here's an example workflow that uses the HTTP / Webhook action to send an authenticated API request to OpenAI.

Focus on integrating, not authenticating

This action can also use your connected accounts with third-party APIs. Selecting an integrated app will automatically update the request’s headers to authenticate with the app properly, and even inject your token dynamically.

Pipedream integrates with thousands of APIs, but if you can’t find a Pipedream integration simply use Environment Variables in your request headers to authenticate with.

Compatible with no code actions or Node.js and Python

The HTTP/Webhook action exports HTTP response data for use in subsequent workflow steps, enabling easy data transformation, further API calls, database storage, and more.

Response data is available for both coded (Node.js, Python) and no-code steps within your workflow.

Action Code#

import http from "../../http.app.mjs";

export default {
  key: "http-custom-request",
  name: "Send any HTTP Request",
  description: "Send an HTTP request using any method and URL. Optionally configure query string parameters, headers, and basic auth.",
  type: "action",
  version: "1.1.1",
  props: {
    http,
    httpRequest: {
      propDefinition: [
        http,
        "httpRequest",
      ],
    },
    includeHeaders: {
      type: "boolean",
      label: "Include Response Headers",
      description: "Optionally export the full response headers",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.httpRequest.execute();

    if (this.includeHeaders) {
      $.export("headers", response.headers);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
HTTP / Webhook	`http`	`app`	This component uses the HTTP / Webhook app.
HTTP Request Configuration	`httpRequest`	`http_request`
Include Response Headers	`includeHeaders`	`boolean`	Optionally export the full response headers

Action Authentication#

The HTTP / Webhook API does not require authentication.

About HTTP / Webhook#

Get a unique URL where you can send HTTP or webhook requests

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