What do you want to automate
with ClickHelp and Freshdesk?
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Popular Ways to Connect ClickHelp with Freshdesk#
Popular ClickHelp and Freshdesk Triggers#
Emit new event when a topic is created. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular ClickHelp and Freshdesk Actions#
Generates a backup of the specified project. This action ensures you have a safe copy of your project in case of any unpredicted data loss. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Creates a new publication from the designated project. This action allows you to share your content with others in various formats. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Produces a new topic in the existing project. A useful action for starting a new chapter or section within your project. See the documentation
Overview of ClickHelp#
The ClickHelp API allows technical writers to automate and interact with the ClickHelp documentation platform programmatically. With this API, Pipedream users can create, update, retrieve, and manage documentation projects, topics, and users within ClickHelp. It opens up opportunities to streamline documentation workflows, integrate with content management systems, and trigger notifications based on documentation changes or reviews.
Connect ClickHelp#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
clickhelp: {
type: "app",
app: "clickhelp",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.clickhelp.$auth.portal_domain}/api/v1/users`,
auth: {
username: `${this.clickhelp.$auth.email}`,
password: `${this.clickhelp.$auth.api_key}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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