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with Cisco Webex and Freshdesk?
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Popular Ways to Connect Cisco Webex with Freshdesk#
Popular Cisco Webex and Freshdesk Triggers#
Emit new event when a message is added. See the docs here
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Cisco Webex and Freshdesk Actions#
Creates a room. The authenticated user is automatically added as a member of the room. See the docs here
Assign a Freshdesk ticket to a specific agent. See the documentation
Post a plain text or rich text message, and optionally, a file attachment, to a room. See the docs here
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Cisco Webex#
The Cisco Webex API allows developers to integrate their applications with Cisco's robust collaboration tools, creating a workflow of communication within teams and automating various aspects of the meeting lifecycle, from scheduling to follow-up actions. With this API, you can streamline meeting setups, fetch detailed information about participants and meetings, send messages to spaces (rooms), and manage your Webex resources programmatically. Leveraging Pipedream's capabilities, you can connect these features with other apps to automate complex tasks, analyze meeting data, enhance productivity, and maintain a well-organized communication ecosystem.
Connect Cisco Webex#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
cisco_webex: {
type: "app",
app: "cisco_webex",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://webexapis.com/v1/people/me`,
headers: {
Authorization: `Bearer ${this.cisco_webex.$auth.oauth_access_token}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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