Retrieve Transcripts Of Calls with Gong API on New DynamoDB Stream Event from AWS API

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New DynamoDB Stream Event from the AWS API

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Retrieve Transcripts Of Calls with the Gong API

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Getting Started#

This integration creates a workflow with a AWS trigger and Gong action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New DynamoDB Stream Event trigger
1. Connect your AWS account
2. Configure timer
3. Select a AWS Region
4. Select a Stream
Configure the Retrieve Transcripts Of Calls action
1. Connect your Gong account
2. Optional- Configure From Date Time
3. Optional- Configure To Date Time
4. Optional- Select a Workspace ID
5. Optional- Select one or more Call IDs
6. Optional- Configure Return Simplified Transcript
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New DynamoDB Stream Event on AWS

Description:Emit new event when a DynamoDB stream receives new events. [See the docs here](https://docs.aws.amazon.com/amazondynamodb/latest/APIReference/API_streams_GetRecords.html)

Version:0.0.6

Key:aws-new-dynamodb-stream-event

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Trigger Code#

import common from "../../common/common-dynamodb-streams.mjs";

export default {
  ...common,
  key: "aws-new-dynamodb-stream-event",
  name: "New DynamoDB Stream Event",
  description: "Emit new event when a DynamoDB stream receives new events. [See the docs here](https://docs.aws.amazon.com/amazondynamodb/latest/APIReference/API_streams_GetRecords.html)",
  type: "source",
  version: "0.0.6",
  dedupe: "unique",
  props: {
    ...common.props,
    stream: {
      type: "string",
      label: "Stream",
      description: "ARN of the Stream to watch for new events",
      async options({ prevContext }) {
        const {
          streams,
          lastEvaluatedStreamArn,
        } = await this.listEnabledStreams({
          ExclusiveStartStreamArn: prevContext.lastEvaluatedStreamArn,
        });
        const options = streams.map((stream) => ({
          label: `${stream.TableName} - Created ${stream.StreamLabel}`,
          value: stream.StreamArn,
        }));
        return {
          options,
          context: {
            lastEvaluatedStreamArn,
          },
        };
      },
    },
  },
  hooks: {
    async deploy() {
      const {
        stream,
        _getShardIterators,
        _setShardIterators,
        listShards,
        getShardIterator,
      } = this;

      const shardIterators = _getShardIterators();

      const { StreamDescription: streamDescription } = await listShards({
        StreamArn: stream,
        Limit: 100,
      });

      if (streamDescription?.Shards?.length === 0) {
        throw new Error("No shards found in stream");
      }

      const activeShards =
        streamDescription.Shards
          .filter((shard) => !shard.SequenceNumberRange.EndingSequenceNumber);

      if (activeShards.length === 0) {
        throw new Error("No active shards found");
      }

      const shardIds = activeShards.map(({ ShardId }) => ShardId);

      for (const shardId of shardIds) {
        const { ShardIterator: shardIterator } = await getShardIterator({
          ShardId: shardId,
          StreamArn: stream,
          ShardIteratorType: "LATEST",
        });
        shardIterators[shardId] = shardIterator;
      }

      _setShardIterators(shardIterators);
    },
  },
  methods: {
    ...common.methods,
    _getShardIterators() {
      return this.db.get("shardIterators") || {};
    },
    _setShardIterators(value) {
      this.db.set("shardIterators", value);
    },
    generateMeta({
      eventID, eventName, dynamodb,
    }) {
      return {
        id: eventID,
        summary: `New Event: ${eventName}`,
        ts: Date.parse(dynamodb.ApproximateCreationDateTime),
      };
    },
  },
  async run() {
    const {
      stream,
      isStreamEnabled,
      _getShardIterators,
      _setShardIterators,
      getRecords,
      generateMeta,
    } = this;

    if (!(await isStreamEnabled(stream))) {
      throw new Error("Stream is no longer enabled.");
    }

    const shardIterators = _getShardIterators();

    for (const [
      shardId,
      shardIterator,
    ] of Object.entries(shardIterators)) {
      if (!shardIterator) {
        continue;
      }

      const {
        Records: records,
        NextShardIterator: nextShardIterator,
      } = await getRecords({
        ShardIterator: shardIterator,
        Limit: 100,
      });

      for (const record of records) {
        const meta = generateMeta(record);
        this.$emit(record, meta);
      }

      shardIterators[shardId] = nextShardIterator;
    }

    _setShardIterators(shardIterators);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
AWS Region	`region`	`string`	Select a value from the drop down menu.
Stream	`stream`	`string`	Select a value from the drop down menu.

Trigger Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Action#

Retrieve Transcripts Of Calls on Gong

Description:Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)

Version:0.0.5

Key:gong-retrieve-transcripts-of-calls

View on GitHub

Gong Overview#

The Gong API allows you to tap into Gong's conversation intelligence capabilities, enabling you to retrieve call recordings, transcripts, and analytics data for sales engagements. By integrating Gong with Pipedream, you can automate workflows that react to this sales data, enrich CRM records, trigger follow-up actions, and sync insights across your sales stack. It's a goldmine for sales teams looking to leverage conversational insights and make data-driven decisions.

Action Code#

import app from "../../gong.app.mjs";

export default {
  key: "gong-retrieve-transcripts-of-calls",
  name: "Retrieve Transcripts Of Calls",
  description: "Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)",
  type: "action",
  version: "0.0.5",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    app,
    fromDateTime: {
      optional: true,
      propDefinition: [
        app,
        "fromDateTime",
      ],
    },
    toDateTime: {
      optional: true,
      propDefinition: [
        app,
        "toDateTime",
      ],
    },
    workspaceId: {
      optional: true,
      propDefinition: [
        app,
        "workspaceId",
      ],
    },
    callIds: {
      propDefinition: [
        app,
        "callIds",
      ],
    },
    returnSimplifiedTranscript: {
      type: "boolean",
      label: "Return Simplified Transcript",
      description: "If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps",
      optional: true,
      default: false,
    },
  },
  methods: {
    retrieveTranscriptsOfCalls(args = {}) {
      return this.app.post({
        path: "/calls/transcript",
        ...args,
      });
    },

    millisToTimestamp(millis) {
      const totalSeconds = Math.floor(millis / 1000);
      const minutes = Math.floor(totalSeconds / 60);
      const seconds = totalSeconds % 60;

      return `[${minutes.toString().padStart(2, "0")}:${seconds.toString().padStart(2, "0")}]`;
    },

    simplifyTranscript(originalResponse) {
      const simplified = {
        ...originalResponse,
        callTranscripts: originalResponse.callTranscripts.map((callTranscript) => {
          // Create a map of unique speaker IDs to simplified names
          const speakerMap = new Map();
          let speakerCounter = 1;
          let currentSpeaker = null;
          let currentTopic = null;
          let formattedTranscript = "";

          // Process each sentence maintaining chronological order
          const allSentences = [];
          callTranscript.transcript.forEach((segment) => {
            segment.sentences.forEach((sentence) => {
              allSentences.push({
                ...sentence,
                speakerId: segment.speakerId,
                topic: segment.topic,
              });
            });
          });

          // Sort by start time
          allSentences.sort((a, b) => a.start - b.start);

          // Process sentences
          allSentences.forEach((sentence) => {
            // Map speaker ID to simplified name
            if (!speakerMap.has(sentence.speakerId)) {
              speakerMap.set(sentence.speakerId, `Speaker ${speakerCounter}`);
              speakerCounter++;
            }

            const speaker = speakerMap.get(sentence.speakerId);
            const timestamp = this.millisToTimestamp(sentence.start);

            // Handle topic changes
            if (sentence.topic !== currentTopic) {
              currentTopic = sentence.topic;
              if (currentTopic) {
                formattedTranscript += `\nTopic: ${currentTopic}\n-------------------\n\n`;
              }
            }

            // Add speaker name only if it changes
            if (speaker !== currentSpeaker) {
              currentSpeaker = speaker;
              formattedTranscript += `\n${speaker}:\n`;
            }

            // Add timestamp and text
            formattedTranscript += `${timestamp} ${sentence.text}\n`;
          });

          return {
            callId: callTranscript.callId,
            formattedTranscript: formattedTranscript.trim(),
          };
        }),
      };

      return simplified;
    },
  },

  async run({ $: step }) {
    const {
      retrieveTranscriptsOfCalls,
      returnSimplifiedTranscript,
      simplifyTranscript,
      ...filter
    } = this;

    const response = await retrieveTranscriptsOfCalls({
      step,
      data: {
        filter,
      },
      summary: (response) => `Successfully retrieved transcripts of calls with request ID \`${response.requestId}\`.`,
    });

    if (returnSimplifiedTranscript) {
      return simplifyTranscript(response);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
From Date Time	`fromDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
To Date Time	`toDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Call IDs	`callIds`	`string[]`	Select a value from the drop down menu.
Return Simplified Transcript	`returnSimplifiedTranscript`	`boolean`	If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps

Action Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcriptapi:calls:read:extensiveapi:calls:read:media-url

About Gong#

The Revenue Intelligence Platform

More Ways to Connect Gong + AWS#

Other Popular Integrations#

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AWS + Gong

Retrieve Transcripts Of Calls with Gong API on New DynamoDB Stream Event from AWS API

Pipedream makes it easy to connect APIs for Gong, AWS and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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