Update Ticket with Zendesk API on New Alert in Chargeblast from Chargeblast API

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New Alert in Chargeblast from the Chargeblast API

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Update Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Chargeblast trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Alert in Chargeblast trigger
1. Connect your Chargeblast account
2. Configure timer
Configure the Update Ticket action
1. Connect your Zendesk account
2. Select a Ticket ID
3. Configure Comment body
4. Optional- Select a Ticket Priority
5. Optional- Configure Ticket Subject
6. Optional- Select a Ticket Status
7. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Alert in Chargeblast on Chargeblast

Description:Emit new event for each alert in Chargeblast. [See the documentation](https://docs.chargeblast.io/reference/getembedalerts)

Version:0.0.1

Key:chargeblast-new-alert

View on GitHub

Chargeblast Overview#

The Chargeblast API allows users to manage their SMS and email marketing campaigns directly through API calls. By integrating with the Chargeblast API on Pipedream, you can automate the process of creating, updating, and monitoring your marketing campaigns. Pipedream's serverless platform facilitates the creation of workflows that can respond in real-time to various triggers, such as incoming webhook data, scheduled times, or actions from other apps. With these capabilities, you can streamline your marketing operations, personalize your customer interactions, and execute complex sequences of tasks with ease.

Trigger Code#

import app from "../../chargeblast.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "chargeblast-new-alert",
  name: "New Alert in Chargeblast",
  description: "Emit new event for each alert in Chargeblast. [See the documentation](https://docs.chargeblast.io/reference/getembedalerts)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this._setLastResourceId(data.id);

      this.$emit(data, {
        id: data.id,
        summary: `New alert with ID ${data.id}`,
        ts: Date.parse(data.createdAt),
      });
    },
    _setLastResourceId(id) {
      this.db.set("lastResourceId", id);
    },
    _getLastResourceId() {
      return this.db.get("lastResourceId");
    },
  },
  async run() {
    const lastResourceId = this._getLastResourceId();

    let page = 1;

    while (page >= 0) {
      const resources = await this.app.getAlerts({
        params: {
          page,
        },
      });

      resources.reverse().forEach(this.emitEvent);

      if (resources.filter((resource) => resource.id === lastResourceId)) {
        page = -1;
        return;
      }

      page++;
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Chargeblast	`app`	`app`	This component uses the Chargeblast app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Chargeblast uses API keys for authentication. When you connect your Chargeblast account, Pipedream securely stores the keys so you can easily authenticate to Chargeblast APIs in both code and no-code steps.

About Chargeblast#

Chargeblast helps hypergrowth startups reduce chargeback rates by up to 99%.

Action#

Update Ticket on Zendesk

Description:Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).

Version:0.1.2

Key:zendesk-update-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-update-ticket",
  name: "Update Ticket",
  description: "Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    updateTicket({
      ticketId, ...args
    } = {}) {
      return this.app.update({
        path: `/tickets/${ticketId}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.updateTicket({
      step,
      ticketId,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully updated ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write