Update Request with HelpSpot API on New Item From Multiple RSS Feeds from RSS API

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Trigger workflow on

New Item From Multiple RSS Feeds from the RSS API

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Update Request with the HelpSpot API

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Getting Started#

This integration creates a workflow with a RSS trigger and HelpSpot action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item From Multiple RSS Feeds trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URLs
4. Optional- Configure Max per Feed
Configure the Update Request action
1. Connect your HelpSpot account
2. Configure Note
3. Select a Category
4. Optional- Select a Note Type
5. Optional- Select a Note Is HTML?
6. Optional- Configure Subject
7. Optional- Select a Status
8. Optional- Configure User Id
9. Optional- Configure First Name
10. Optional- Configure Last Name
11. Optional- Configure Email
12. Optional- Configure Phone
13. Optional- Configure Urgent
14. Optional- Select a Opened Via
15. Optional- Select a Send Email From
16. Optional- Configure Email CC
17. Optional- Configure Email BCC
18. Optional- Select one or more Email Staff
19. Select a Request Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item From Multiple RSS Feeds on RSS

Description:Emit new items from multiple RSS feeds

Version:1.2.7

Key:rss-new-item-from-multiple-feeds

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import rss from "../../app/rss.app.mjs";
import { defineSource } from "@pipedream/types";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-from-multiple-feeds",
    name: "New Item From Multiple RSS Feeds",
    type: "source",
    description: "Emit new items from multiple RSS feeds",
    version: "1.2.7",
    props: {
        ...rssCommon.props,
        urls: {
            propDefinition: [
                rss,
                "urls",
            ],
            description: "Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.",
        },
        max: {
            type: "integer",
            label: "Max per Feed",
            description: "Maximum number of posts per feed to retrieve at one time. Defaults to 20.",
            optional: true,
            default: 20,
        },
    },
    dedupe: "unique",
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            for (const url of this.urls) {
                await this.rss.fetchAndParseFeed(url);
            }
        },
    },
    async run() {
        const items = [];
        for (const url of this.urls) {
            const feedItems = (await this.rss.fetchAndParseFeed(url))?.slice(0, this.max);
            console.log(`Retrieved items from ${url}`);
            items.push(...feedItems);
        }
        this.rss.sortItems(items).forEach((item) => {
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        });
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URLs	`urls`	`string[]`	Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.
Max per Feed	`max`	`integer`	Maximum number of posts per feed to retrieve at one time. Defaults to 20.

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Update Request on HelpSpot

Description:Updates an existing user request. [See the documentation](https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.update)

Version:0.0.1

Key:helpspot-update-request

View on GitHub

Action Code#

import { parseObject } from "../../common/utils.mjs";
import common from "../common/request-base.mjs";

export default {
  ...common,
  key: "helpspot-update-request",
  name: "Update Request",
  description: "Updates an existing user request. [See the documentation](https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.update)",
  version: "0.0.1",
  type: "action",
  props: {
    ...common.props,
    xRequest: {
      propDefinition: [
        common.props.helpspot,
        "xRequest",
      ],
    },
  },
  methods: {
    getValidation() {
      return true;
    },
    getFunction() {
      return this.helpspot.updateRequest;
    },
    getData() {
      return {
        xRequest: this.xRequest,
        tNote: this.tNote,
        xCategory: this.xCategory,
        fNoteType: this.fNoteType && parseInt(this.fNoteType),
        fNoteIsHTML: this.fNoteIsHTML && parseInt(this.fNoteIsHTML),
        sTitle: this.sTitle,
        xStatus: this.xStatus,
        sUserId: this.sUserId,
        sFirstName: this.sFirstName,
        sLastName: this.sLastName,
        sEmail: this.sEmail,
        sPhone: this.sPhone,
        fUrgent: +this.fUrgent,
        fOpenedVia: this.fOpenedVia,
        email_from: this.emailFrom,
        email_cc: parseObject(this.emailCC)?.join(),
        email_bcc: parseObject(this.emailBCC)?.join(),
        email_staff: parseObject(this.emailStaff)?.join(),
      };
    },
    getSummary() {
      return `Successfully updated request with ID ${this.xRequest}`;
    },
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
HelpSpot	`helpspot`	`app`	This component uses the HelpSpot app.
Note	`tNote`	`string`	The note of the request
Category	`xCategory`	`string`	Select a value from the drop down menu.
Note Type	`fNoteType`	`string`	Select a value from the drop down menu:`{ "label": "Private", "value": "0" }{ "label": "Public", "value": "1" }{ "label": "External", "value": "2" }`
Note Is HTML?	`fNoteIsHTML`	`string`	Select a value from the drop down menu:`{ "label": "Text", "value": "0" }{ "label": "HTML", "value": "1" }`
Subject	`sTitle`	`string`	The title used as email subject
Status	`xStatus`	`string`	Select a value from the drop down menu.
User Id	`sUserId`	`string`	The Id of the customer
First Name	`sFirstName`	`string`	The first name of the request creator
Last Name	`sLastName`	`string`	The last name of the request creator
Email	`sEmail`	`string`	The email of the request creator
Phone	`sPhone`	`string`	The phone number of the request creator
Urgent	`fUrgent`	`boolean`	Whether the request is urgent or not
Opened Via	`fOpenedVia`	`integer`	Select a value from the drop down menu:`{ "label": "Email", "value": 1 }{ "label": "Phone", "value": 2 }{ "label": "Walk In", "value": 3 }{ "label": "Mail", "value": 4 }{ "label": "Other", "value": 5 }{ "label": "Web Service", "value": 6 }{ "label": "Web Form", "value": 7 }{ "label": "Forum", "value": 8 }{ "label": "Instant Messenger", "value": 9 }{ "label": "Fax", "value": 10 }{ "label": "Voicemail", "value": 11 }{ "label": "Staff Initiated", "value": 12 }{ "label": "Tab Widget", "value": 13 }`
Send Email From	`emailFrom`	`string`	Select a value from the drop down menu.
Email CC	`emailCC`	`string[]`	A list of emails to CC on the request
Email BCC	`emailBCC`	`string[]`	A list of emails to BCC on the request
Email Staff	`emailStaff`	`string[]`	Select a value from the drop down menu.
Request Id	`xRequest`	`string`	Select a value from the drop down menu.