Send SMS with BulkGate API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Send SMS with the BulkGate API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and BulkGate action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Send SMS action
1. Connect your BulkGate account
2. Configure Recipient Number
3. Configure Message Text
4. Optional- Configure Is Unicode
5. Optional- Select a Sender ID
6. Optional- Configure Sender ID Value
7. Optional- Configure Country
8. Optional- Configure Application ID
9. Optional- Configure Application Token
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Send SMS on BulkGate

Description:Sends an SMS message to a phone number. [See the docs](https://help.bulkgate.com/docs/en/http-simple-transactional-post-json.html).

Version:0.0.1

Key:bulkgate-send-sms

View on GitHub

BulkGate Overview#

The BulkGate API enables automated sending of SMS messages, offering a powerful way to communicate with customers or users directly through their mobile devices. With this API on Pipedream, you can craft workflows that trigger SMS notifications based on specific events, such as new sign-ups, transaction alerts, or appointment reminders. It's a tool for enhancing customer engagement, support, and conversion through timely and personalized messaging.

Action Code#

import app from "../../bulkgate.app.mjs";

export default {
  key: "bulkgate-send-sms",
  name: "Send SMS",
  description: "Sends an SMS message to a phone number. [See the docs](https://help.bulkgate.com/docs/en/http-simple-transactional-post-json.html).",
  type: "action",
  version: "0.0.1",
  props: {
    app,
    number: {
      propDefinition: [
        app,
        "number",
      ],
    },
    text: {
      propDefinition: [
        app,
        "text",
      ],
    },
    unicode: {
      propDefinition: [
        app,
        "unicode",
      ],
    },
    senderId: {
      propDefinition: [
        app,
        "senderId",
      ],
    },
    senderIdValue: {
      propDefinition: [
        app,
        "senderIdValue",
      ],
    },
    country: {
      propDefinition: [
        app,
        "country",
      ],
    },
    appId: {
      propDefinition: [
        app,
        "appId",
      ],
    },
    appToken: {
      propDefinition: [
        app,
        "appToken",
      ],
    },
  },
  methods: {
    sendSMS(args = {}) {
      return this.app.create({
        path: "/simple/transactional",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      number,
      text,
      unicode,
      senderId,
      senderIdValue,
      country,
      appId,
      appToken,
    } = this;

    const response = await this.sendSMS({
      step,
      data: {
        number,
        text,
        unicode,
        sender_id: senderId,
        sender_id_value: senderIdValue,
        country,
        appId,
        appToken,
      },
    });

    step.export("$summary", `Successfully sent SMS with ID ${response.data.sms_id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
BulkGate	`app`	`app`	This component uses the BulkGate app.
Recipient Number	`number`	`string`	The phone number you want to send the SMS to.
Message Text	`text`	`string`	Text of SMS message (max. 612 characters, or 268 characters if Unicode is used), UTF-8 encoding
Is Unicode	`unicode`	`boolean`	`Yes/true/1` for Unicode SMS, `no/false/0` for 7bit SMS.
Sender ID	`senderId`	`string`	Select a value from the drop down menu:`{ "label": "System Number", "value": "gSystem" }{ "label": "Short Code", "value": "gShort" }{ "label": "Text sender", "value": "gText" }{ "label": "Mobile Connect", "value": "gMobile" }{ "label": "Mobile Connect push - Sends a notification to the Mobile Connect app", "value": "gPush" }{ "label": "Own Number (number verification required)", "value": "gOwn" }{ "label": "BulkGate Profile ID", "value": "gProfile" }{ "label": "BulkGate Profile ID", "value": "<int>" }`
Sender ID Value	`senderIdValue`	`string`	Sender value - gOwn (e.g. `420 777 777 777`), gText (e.g. `BulkGate`), gProfile (e.g. `423`), gMobile or gPush (`KEY`).
Country	`country`	`string`	Provide the recipients numbers in an international format (with prefix, e.g. `44`) or add the country code in ISO 3166-1 alpha-2 format (`7820125799` + `GB` = `447820125799`). See the country example request. If `null`, your set timezone will be used to fill the information
Application ID	`appId`	`string`	The ID of the application you want to use to send the SMS.
Application Token	`appToken`	`string`	The token of the application you want to use to send the SMS.