Search Conversations with Salesmsg API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API

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Search Conversations with the Salesmsg API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Salesmsg action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Updated (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Search Conversations action
1. Connect your Salesmsg account
2. Configure Term
3. Optional- Select a Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Updated (Instant) on Zendesk

Description:Emit new event when a ticket has been updated

Version:0.2.2

Key:zendesk-ticket-updated

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Search Conversations on Salesmsg

Description:Search active conversations in conversation history. [See the documentation](https://documenter.getpostman.com/view/13798866/2s935uHgXp#c9f078a9-931a-45c0-81c7-14d2b745ca5b)

Version:0.0.1

Key:salesmsg-search-conversations

View on GitHub

Salesmsg Overview#

The Salesmsg API facilitates two-way SMS and MMS communications, allowing users to send, receive, and manage messages programmatically. It provides a suite of tools to integrate texting capabilities into various workflows and systems. On Pipedream, you can harness this API to automate conversations, sync with customer databases, trigger notifications, and much more, utilizing Pipedream's serverless platform to connect Salesmsg with a plethora of other apps and services.

Action Code#

import salesmsg from "../../salesmsg.app.mjs";

export default {
  key: "salesmsg-search-conversations",
  name: "Search Conversations",
  version: "0.0.1",
  description: "Search active conversations in conversation history. [See the documentation](https://documenter.getpostman.com/view/13798866/2s935uHgXp#c9f078a9-931a-45c0-81c7-14d2b745ca5b)",
  type: "action",
  props: {
    salesmsg,
    term: {
      type: "string",
      label: "Term",
      description: "Search term (first/last name, email, number, formatted_number, tag)",
    },
    type: {
      type: "string",
      label: "Type",
      description: "Define search type.",
      options: [
        "contacts",
        "messages",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      salesmsg,
      ...params
    } = this;
    const items = salesmsg.paginate({
      fn: salesmsg.searchConversations,
      perPage: true,
      params,
    });
    const responseArray = [];

    for await (const item of items) {
      responseArray.push(item);
    }

    $.export("$summary", `${responseArray.length} conversation${responseArray.length > 1
      ? "s were"
      : " was"} successfully fetched!`);
    return responseArray;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Salesmsg	`salesmsg`	`app`	This component uses the Salesmsg app.
Term	`term`	`string`	Search term (first/last name, email, number, formatted_number, tag)
Type	`type`	`string`	Select a value from the drop down menu:`contactsmessages`

Action Authentication#

Salesmsg uses OAuth authentication. When you connect your Salesmsg account, Pipedream will open a popup window where you can sign into Salesmsg and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Salesmsg API.

Pipedream requests the following authorization scopes when you connect your account:

public-api

Search Conversations with Salesmsg API on Ticket Updated (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Salesmsg, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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