Retrieves Comments on Comments with LinkedIn API on New Ticket Created from Connectwise PSA API

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New Ticket Created from the Connectwise PSA API

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Retrieves Comments on Comments with the LinkedIn API

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Getting Started#

This integration creates a workflow with a Connectwise PSA trigger and LinkedIn action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Connectwise PSA account
2. Configure timer
Configure the Retrieves Comments on Comments action
1. Connect your LinkedIn account
2. Configure Comment Urn
3. Optional- Configure Max
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Connectwise PSA

Description:Emit new event when a new ticket is created in Connectwise.

Version:0.0.1

Key:connectwise_psa-new-ticket-created

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "connectwise_psa-new-ticket-created",
  name: "New Ticket Created",
  description: "Emit new event when a new ticket is created in Connectwise.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.connectwise.listTickets;
    },
    getSummary(item) {
      return `New Ticket Created: ${item.summary}`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Connectwise PSA uses API keys for authentication. When you connect your Connectwise PSA account, Pipedream securely stores the keys so you can easily authenticate to Connectwise PSA APIs in both code and no-code steps.

To retrieve your Public and Private Keys,

Navigate to your Connectwise PSA account and sign in
Click the Member menu on the top right.
Go to “My Account” > “API Keys”
Click "+" to create a new Public and Private Key pair. They will be displayed after you hit "Save" icon.
For an alternative method, see the Developer Guide section "Obtaining your keys" > "API MEMBER Only *Recommended for 3rd parties".

About Connectwise PSA#

Streamline your business from end to end with ConnectWise PSA.

Action#

Retrieves Comments on Comments on LinkedIn

Description:Retrieves comments on comments, given the parent comment urn. [See the docs here](https://docs.microsoft.com/en-us/linkedin/marketing/integrations/community-management/shares/network-update-social-actions#retrieve-comments-on-comments)

Version:0.1.8

Key:linkedin-retrieve-comments-on-comments

View on GitHub

LinkedIn Overview#

The LinkedIn API on Pipedream allows you to automate interactions with your LinkedIn account, such as posting updates, managing your profile, and engaging with your network. With Pipedream's serverless platform, you can create workflows that trigger on various events, process data, and connect with countless other apps to extend your LinkedIn presence, analyze your network's demographics, automate content sharing, and more.

Action Code#

import linkedin from "../../linkedin.app.mjs";

export default {
  key: "linkedin-retrieve-comments-on-comments",
  name: "Retrieves Comments on Comments",
  description: "Retrieves comments on comments, given the parent comment urn. [See the docs here](https://docs.microsoft.com/en-us/linkedin/marketing/integrations/community-management/shares/network-update-social-actions#retrieve-comments-on-comments)",
  version: "0.1.8",
  type: "action",
  props: {
    linkedin,
    commentUrn: {
      type: "string",
      label: "Comment Urn",
      description: "To resolve nested comments for a given parent comment, provide a parent `commentUrn` as the target in the request URL. A `commentUrn` is a composite URN constructed using a comment ID and `activityUrn`.",
    },
    max: {
      propDefinition: [
        linkedin,
        "max",
      ],
    },
  },
  async run({ $ }) {
    const count = 50;
    const results = [];

    const params = {
      start: 0,
      count,
    };

    let done = false;
    do {
      const { elements } = await this.linkedin.getComments(encodeURIComponent(this.commentUrn), {
        $,
        params,
      });
      results.push(...elements);
      params.start += count;
      if (elements?.length < count) {
        done = true;
      }
    } while (results.length < this.max && !done);

    $.export("$summary", `Successfully retrieved ${results.length} comment(s)`);

    return results;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
LinkedIn	`linkedin`	`app`	This component uses the LinkedIn app.
Comment Urn	`commentUrn`	`string`	To resolve nested comments for a given parent comment, provide a parent `commentUrn` as the target in the request URL. A `commentUrn` is a composite URN constructed using a comment ID and `activityUrn`.
Max	`max`	`integer`	Maximum number of results to return

Action Authentication#

LinkedIn uses OAuth authentication. When you connect your LinkedIn account, Pipedream will open a popup window where you can sign into LinkedIn and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any LinkedIn API.

Pipedream requests the following authorization scopes when you connect your account:

r_1st_connections_sizer_ads_reportingrw_organization_adminw_organization_socialr_organization_socialw_member_social_feedw_member_socialw_organization_social_feedr_basicprofilerw_adsr_organization_social_feedr_ads

About LinkedIn#

LinkedIn is a business and employment-focused social media platform. Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.