Reply to Service Review with Trustpilot (Customer) API on New Email from Email API

Pipedream makes it easy to connect APIs for Trustpilot (Customer), Email and 2,800+ other apps remarkably fast.

Trigger workflow on

New Email from the Email API

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Reply to Service Review with the Trustpilot (Customer) API

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Getting Started#

This integration creates a workflow with a Email trigger and Trustpilot (Customer) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Email trigger
1. Connect your Email account
Configure the Reply to Service Review action
1. Connect your Trustpilot (Customer) account
2. Configure Review ID
3. Configure Reply Message
4. Configure Author Business User ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Email on Email

Description:Get a unique address where you can send emails to trigger your workflow.

Version:0.0.1

Key:email-new-email

View on GitHub

Trigger Code#

import email from "../../email.app.mjs";

export default {
  name: "New Email",
  version: "0.0.1",
  key: "email-new-email",
  description: "Get a unique address where you can send emails to trigger your workflow.",
  props: {
    email,
  },
  type: "source",
  methods: {},
  async run() {},
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Email	`email`	`app`	This component uses the Email app.

Trigger Authentication#

The Email API does not require authentication.

About Email#

Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.

Action#

Reply to Service Review on Trustpilot (Customer)

Description:Reply to a service review on Trustpilot.

Version:0.1.0

Key:trustpilot-reply-to-service-review

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import trustpilot from "../../trustpilot.app.mjs";
import { makeRequest } from "../../common/api-client.mjs";
import { ENDPOINTS } from "../../common/constants.mjs";
import {
  buildUrl,
  validateReviewId,
} from "../../common/utils.mjs";

export default {
  key: "trustpilot-reply-to-service-review",
  name: "Reply to Service Review",
  description: "Reply to a service review on Trustpilot.",
  version: "0.1.0",
  type: "action",
  props: {
    trustpilot,
    reviewId: {
      propDefinition: [
        trustpilot,
        "reviewId",
      ],
    },
    message: {
      type: "string",
      label: "Reply Message",
      description: "The message content of your reply to the review",
    },
    authorBusinessUserId: {
      type: "string",
      label: "Author Business User ID",
      description: "The ID of the business user posting the reply",
    },
  },
  async run({ $ }) {
    const {
      reviewId,
      message,
      authorBusinessUserId,
    } = this;

    // Validate required parameters
    if (!reviewId) {
      throw new ConfigurationError("Review ID is required");
    }
    if (!validateReviewId(reviewId)) {
      throw new ConfigurationError("Invalid review ID format");
    }
    if (!message || message.trim().length === 0) {
      throw new ConfigurationError("Reply message cannot be empty");
    }
    if (!authorBusinessUserId) {
      throw new ConfigurationError("Author Business User ID is required");
    }

    const trimmedMessage = message.trim();

    try {
      // Build the endpoint URL for replying to service review
      const endpoint = buildUrl(ENDPOINTS.REPLY_TO_SERVICE_REVIEW, {
        reviewId,
      });

      // Prepare request data according to API specification
      const requestData = {
        authorBusinessUserId,
        message: trimmedMessage,
      };

      // Make the API request
      await makeRequest($, this.trustpilot, {
        endpoint,
        method: "POST",
        data: requestData,
      });

      $.export("$summary", `Successfully replied to service review ${reviewId}`);

      // API returns 201 Created on success, response body may be empty
      return {
        success: true,
        reply: {
          message: trimmedMessage,
          authorBusinessUserId,
          reviewId,
          status: "created",
          statusCode: 201,
          postedAt: new Date().toISOString(),
        },
        metadata: {
          reviewId,
          authorBusinessUserId,
          messageLength: trimmedMessage.length,
          requestTime: new Date().toISOString(),
          httpStatus: "201 Created",
        },
      };
    } catch (error) {
      throw new ConfigurationError(`Failed to reply to service review: ${error.message}`);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
Review ID	`reviewId`	`string`	The unique identifier for a review
Reply Message	`message`	`string`	The message content of your reply to the review
Author Business User ID	`authorBusinessUserId`	`string`	The ID of the business user posting the reply

Action Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

More Ways to Connect Trustpilot (Customer) + Email#

Other Popular Integrations#

Fetch Product Review by ID with Trustpilot (Customer) API on New Email from Email API

Email + Trustpilot (Customer)

Reply to Service Review with Trustpilot (Customer) API on New Email from Email API

Pipedream makes it easy to connect APIs for Trustpilot (Customer), Email and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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