Reply to Product Review with Trustpilot (Customer) API on New Submission from Typeform API

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New Submission from the Typeform API

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Reply to Product Review with the Trustpilot (Customer) API

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Getting Started#

This integration creates a workflow with a Typeform trigger and Trustpilot (Customer) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Submission trigger
1. Connect your Typeform account
2. Select a Form
Configure the Reply to Product Review action
1. Connect your Trustpilot (Customer) account
2. Configure Review ID
3. Configure Reply Content
4. Optional- Configure Integration ID
5. Configure Business User ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Submission on Typeform

Description:Emit new submission

Version:0.0.8

Key:typeform-new-submission

View on GitHub

Typeform Overview#

The Typeform API furnishes you with the means to create dynamic forms and collect user responses in real-time. By leveraging this API within Pipedream's serverless platform, you can automate workflows to process this data, integrate seamlessly with other services, and react to form submissions instantaneously. This empowers you to craft tailored responses, synchronize with databases, trigger email campaigns, or even manage event registrations without manual intervention.

Trigger Code#

import { createHmac } from "crypto";
import sampleEmit from "./test-event.mjs";
import { uuid } from "uuidv4";
import common from "../common/common.mjs";
import constants from "../../constants.mjs";
import utils from "../common/utils.mjs";

const { typeform } = common.props;
const { parseIsoDate } = utils;

export default {
  ...common,
  key: "typeform-new-submission",
  name: "New Submission",
  version: "0.0.8",
  type: "source",
  description: "Emit new submission",
  props: {
    ...common.props,
    http: {
      type: "$.interface.http",
      customResponse: true,
    },
    db: "$.service.db",
    formId: {
      propDefinition: [
        typeform,
        "formId",
      ],
    },
  },
  methods: {
    ...common.methods,
    generateSecret() {
      return "" + Math.random();
    },
  },
  hooks: {
    ...common.hooks,
    async activate() {
      const secret = this.generateSecret();
      this._setSecret(secret);

      let tag = this._getTag();
      if (!tag) {
        tag = uuid();
        this._setTag(tag);
      }

      return await this.typeform.createHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        tag,
        secret,
      });
    },
    async deactivate() {
      const tag = this._getTag();

      return await this.typeform.deleteHook({
        formId: this.formId,
        tag,
      });
    },
  },
  async run(event) {
    const {
      body,
      headers,
    } = event;

    const { [constants.TYPEFORM_SIGNATURE]: typeformSignature } = headers;

    if (typeformSignature) {
      const secret = this._getSecret();

      const hmac =
        createHmac(constants.ALGORITHM, secret)
          .update(body)
          .digest(constants.ENCODING);

      const signature = `${constants.ALGORITHM}=${hmac}`;

      if (typeformSignature !== signature) {
        throw new Error("signature mismatch");
      }
    }

    let formResponseString = "";
    const data = Object.assign({}, body.form_response);
    data.form_response_parsed = {};

    for (let i = 0; i < body.form_response.answers.length; i++) {
      const field = body.form_response.definition.fields[i];
      const answer = body.form_response.answers[i];

      let parsedAnswer;
      let value = answer[answer.type];

      if (value.label) {
        parsedAnswer = value.label;

      } else if (value.labels) {
        parsedAnswer = value.labels.join();

      } else if (value.choice) {
        parsedAnswer = value.choice;

      } else if (value.choices) {
        parsedAnswer = value.choices.join();

      } else {
        parsedAnswer = value;
      }

      data.form_response_parsed[field.title] = parsedAnswer;
      formResponseString += `### ${field.title}\n${parsedAnswer}\n`;
    }

    data.form_response_string = formResponseString;
    data.raw_webhook_event = body;

    if (data.landed_at) {
      data.landed_at = parseIsoDate(data.landed_at);
    }

    if (data.submitted_at) {
      data.submitted_at = parseIsoDate(data.submitted_at);
    }

    data.form_title = body.form_response.definition.title;
    delete data.answers;
    delete data.definition;

    this.$emit(data, {
      summary: JSON.stringify(data),
      id: data.token,
    });

    this.http.respond({
      status: 200,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Typeform	`typeform`	`app`	This component uses the Typeform app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Form	`formId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Typeform uses OAuth authentication. When you connect your Typeform account, Pipedream will open a popup window where you can sign into Typeform and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Typeform API.

Pipedream requests the following authorization scopes when you connect your account:

offlineaccounts:readforms:writeforms:readimages:writeimages:readthemes:writethemes:readresponses:readresponses:writewebhooks:readwebhooks:writeworkspaces:readworkspaces:write

About Typeform#

Typeform lets you build no-code forms, quizzes, and surveys - and get more responses.

Action#

Reply to Product Review on Trustpilot (Customer)

Description:Reply to a product review by creating a conversation and posting a comment. This follows the proper flow: fetch review -> create conversation if needed -> post comment. [See the documentation](https://developers.trustpilot.com/product-reviews-api#reply-to-product-review)

Version:0.1.1

Key:trustpilot-reply-to-product-review

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import trustpilot from "../../trustpilot.app.mjs";
import { makeRequest } from "../../common/api-client.mjs";
import { ENDPOINTS } from "../../common/constants.mjs";
import {
  buildUrl,
  validateReviewId,
} from "../../common/utils.mjs";

export default {
  key: "trustpilot-reply-to-product-review",
  name: "Reply to Product Review",
  description: "Reply to a product review by creating a conversation and posting a comment. This follows the proper flow: fetch review -> create conversation if needed -> post comment. [See the documentation](https://developers.trustpilot.com/product-reviews-api#reply-to-product-review)",
  version: "0.1.1",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    trustpilot,
    reviewId: {
      propDefinition: [
        trustpilot,
        "reviewId",
      ],
    },
    content: {
      type: "string",
      label: "Reply Content",
      description: "The content of your reply to the review",
    },
    integrationId: {
      type: "string",
      label: "Integration ID",
      description: "Optional integration ID to track the source of the reply",
      optional: true,
    },
    businessUserId: {
      type: "string",
      label: "Business User ID",
      description: "The ID of the business user posting the reply (required for creating comments)",
    },
  },
  async run({ $ }) {
    const {
      reviewId,
      content,
      integrationId,
      businessUserId,
    } = this;

    // Validate required parameters
    if (!reviewId) {
      throw new ConfigurationError("Review ID is required");
    }
    if (!validateReviewId(reviewId)) {
      throw new ConfigurationError("Invalid review ID format");
    }
    if (!content || content.trim().length === 0) {
      throw new ConfigurationError("Reply content cannot be empty");
    }
    if (!businessUserId) {
      throw new ConfigurationError("Business User ID is required");
    }

    const trimmedContent = content.trim();

    try {
      // Step 1: Get the product review to check if it has a conversationId
      $.export("$summary", "Fetching product review details...");

      const getReviewEndpoint = buildUrl(ENDPOINTS.PRIVATE_PRODUCT_REVIEW_BY_ID, {
        reviewId,
      });

      const review = await makeRequest($, this.trustpilot, {
        endpoint: getReviewEndpoint,
      });

      let conversationId = review.conversationId;

      // Step 2: Create conversation if it doesn't exist
      if (!conversationId) {
        $.export("$summary", "Creating conversation for review...");

        const createConversationEndpoint = buildUrl(ENDPOINTS.CREATE_CONVERSATION_FOR_REVIEW, {
          reviewId,
        });

        const createConversationResponse = await makeRequest($, this.trustpilot, {
          endpoint: createConversationEndpoint,
          method: "POST",
        });

        conversationId = createConversationResponse.conversationId;

        if (!conversationId) {
          throw new Error("Failed to create conversation - no conversationId returned");
        }
      }

      // Step 3: Create comment on the conversation
      $.export("$summary", "Posting reply comment...");

      const replyEndpoint = buildUrl(ENDPOINTS.REPLY_TO_CONVERSATION, {
        conversationId,
      });

      // Prepare request data
      const requestData = {
        content: trimmedContent,
      };

      // Add integrationId if provided
      if (integrationId) {
        requestData.integrationId = integrationId;
      }

      const replyResponse = await makeRequest($, this.trustpilot, {
        endpoint: replyEndpoint,
        method: "POST",
        data: requestData,
        additionalHeaders: {
          "x-business-user-id": businessUserId,
        },
      });

      $.export("$summary", `Successfully replied to product review ${reviewId}`);

      return {
        success: true,
        comment: replyResponse,
        metadata: {
          reviewId,
          conversationId,
          businessUserId,
          contentLength: trimmedContent.length,
          integrationId: integrationId || null,
          wasConversationCreated: !review.conversationId,
          requestTime: new Date().toISOString(),
        },
      };
    } catch (error) {
      throw new ConfigurationError(`Failed to reply to product review: ${error.message}`);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
Review ID	`reviewId`	`string`	The unique identifier for a review
Reply Content	`content`	`string`	The content of your reply to the review
Integration ID	`integrationId`	`string`	Optional integration ID to track the source of the reply
Business User ID	`businessUserId`	`string`	The ID of the business user posting the reply (required for creating comments)

Action Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

More Ways to Connect Trustpilot (Customer) + Typeform#

Other Popular Integrations#

Fetch Product Review by ID with Trustpilot (Customer) API on New Submission from Typeform API

Typeform + Trustpilot (Customer)

Reply to Product Review with Trustpilot (Customer) API on New Submission from Typeform API

Pipedream makes it easy to connect APIs for Trustpilot (Customer), Typeform and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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