List Feedback with Zoho SalesIQ API on New Records Returned by CloudWatch Logs Insights Query from AWS API

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New Records Returned by CloudWatch Logs Insights Query from the AWS API

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List Feedback with the Zoho SalesIQ API

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Getting Started#

This integration creates a workflow with a AWS trigger and Zoho SalesIQ action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Records Returned by CloudWatch Logs Insights Query trigger
1. Connect your AWS account
2. Select a AWS Region
3. Select one or more CloudWatch Log Groups
4. Configure Logs Insights Query
5. Optional- Configure Emit query results as a single event
6. Configure Polling schedule
Configure the List Feedback action
1. Connect your Zoho SalesIQ account
2. Select a Screen Name
3. Optional- Select one or more Department
4. Optional- Configure Start Time
5. Optional- Configure End Time
6. Optional- Configure Max Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Records Returned by CloudWatch Logs Insights Query on AWS

Description:Executes a CloudWatch Logs Insights query on a schedule, and emits the records as invidual events (default) or in batch

Version:0.2.3

Key:aws-new-records-returned-by-cloudwatch-logs-insights-query

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Trigger Code#

import common from "../../common/common-cloudwatch-logs.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  ...common,
  key: "aws-new-records-returned-by-cloudwatch-logs-insights-query",
  name: "New Records Returned by CloudWatch Logs Insights Query",
  // eslint-disable-next-line pipedream/source-description
  description: "Executes a CloudWatch Logs Insights query on a schedule, and emits the records as invidual events (default) or in batch",
  version: "0.2.3",
  type: "source",
  props: {
    aws: common.props.aws,
    region: common.props.region,
    db: "$.service.db",
    // eslint-disable-next-line pipedream/props-label
    logGroupNames: {
      ...common.props.logGroupName,
      type: "string[]",
      description: "The log groups you'd like to query",
    },
    queryString: {
      label: "Logs Insights Query",
      description: "The query you'd like to run. See [this AWS doc](https://docs.aws.amazon.com/AmazonCloudWatch/latest/logs/CWL_QuerySyntax.html) for help with query syntax",
      type: "string",
    },
    emitResultsInBatch: {
      type: "boolean",
      label: "Emit query results as a single event",
      description: "If `true`, all events are emitted as an array, within a single Pipedream event. If `false`, each row of results is emitted as its own event. Defaults to `true`",
      optional: true,
      default: true,
    },
    timer: {
      label: "Polling schedule",
      description: "How often you want to query CloudWatch Logs Insights for results",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  async run() {
    const now = +new Date();
    const startTime = this.db.get("startTime") || now - 1000 * 60 * 60;

    // First, start the query
    const params = {
      queryString: this.queryString,
      startTime,
      endTime: now,
      logGroupNames: this.logGroupNames,
    };

    const { queryId } = await this.startQuery(params);

    // Then poll for its status, emitting each record as its own event when completed
    async function sleep(ms) {
      return new Promise((r) => setTimeout(r, ms));
    }

    let result, res;
    do {
      await sleep(1000);
      res = await this.getQueryResults({
        queryId,
      });
      result = res.status;
    } while (result === "Running" || result === "Scheduled");

    if (result !== "Complete") {
      throw new Error(`Query ${queryId} failed with status ${result}`);
    }

    console.log(JSON.stringify(res, null, 2));
    const { results } = res;

    if (!results || !results.length) {
      console.log("No results, exiting");
      this.db.set("startTime", now);
      return;
    }

    if (this.emitResultsInBatch === true) {
      this.$emit(results, {
        summary: JSON.stringify(results),
      });
    } else {
      for (const item of results) {
        this.$emit(item, {
          summary: JSON.stringify(item),
        });
      }
    }

    // The next time this source runs, query for data starting now
    this.db.set("startTime", now);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
CloudWatch Log Groups	`logGroupNames`	`string[]`	Select a value from the drop down menu.
Logs Insights Query	`queryString`	`string`	The query you'd like to run. See this AWS doc for help with query syntax
Emit query results as a single event	`emitResultsInBatch`	`boolean`	If `true`, all events are emitted as an array, within a single Pipedream event. If `false`, each row of results is emitted as its own event. Defaults to `true`
Polling schedule	`timer`	`$.interface.timer`	How often you want to query CloudWatch Logs Insights for results

Trigger Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Action#

List Feedback on Zoho SalesIQ

Description:Retrieve a list of feedback from website visitors. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/visitor-feedback-v2.html)

Version:0.0.2

Key:zoho_salesiq-list-feedback

View on GitHub

Zoho SalesIQ Overview#

The Zoho SalesIQ API offers a wealth of possibilities for engaging with customers and streamlining sales processes. By leveraging this API in Pipedream, you can craft automated workflows to react to events, manage visitors, and integrate customer interaction data with other services. This could range from triggering actions based on visitor activities to syncing chat transcripts with CRM tools. Pipedream's ability to connect with hundreds of apps allows for creative and powerful automations that can save time and provide valuable insights.

Action Code#

import zohoSalesIQ from "../../zoho_salesiq.app.mjs";

export default {
  key: "zoho_salesiq-list-feedback",
  name: "List Feedback",
  description: "Retrieve a list of feedback from website visitors. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/visitor-feedback-v2.html)",
  type: "action",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  props: {
    zohoSalesIQ,
    screenName: {
      propDefinition: [
        zohoSalesIQ,
        "screenName",
      ],
    },
    departmentIds: {
      propDefinition: [
        zohoSalesIQ,
        "departmentId",
        (c) => ({
          screenName: c.screenName,
        }),
      ],
      type: "string[]",
      optional: true,
    },
    startTime: {
      type: "string",
      label: "Start Time",
      description: "Fetch feedback begining at this datetime (in ISO Format)",
      optional: true,
    },
    endTime: {
      type: "string",
      label: "End Time",
      description: "Fetch feedback ending at this datetime (in ISO Format)",
      optional: true,
    },
    maxResults: {
      type: "integer",
      label: "Max Results",
      description: "The maximum number of results to return",
      optional: true,
      default: 100,
    },
  },
  async run({ $ }) {
    const feedback = await this.zohoSalesIQ.paginate({
      resourceFn: this.zohoSalesIQ.listFeedback,
      args: {
        screenName: this.screenName,
        params: {
          department_ids: this.departmentIds
            ? this.departmentIds?.join()
            : [],
          start_time: this.startTime
            ? Date.parse(this.startTime)
            : undefined,
          end_time: this.endTime
            ? Date.parse(this.endTime)
            : undefined,
        },
      },
      maxResults: this.maxResults,
    });

    $.export("$summary", `Successfully retrieved ${feedback.length} feedback item${feedback.length === 1
      ? ""
      : "s"}.`);

    return feedback;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho SalesIQ	`zohoSalesIQ`	`app`	This component uses the Zoho SalesIQ app.
Screen Name	`screenName`	`string`	Select a value from the drop down menu.
Department	`departmentIds`	`string[]`	Select a value from the drop down menu.
Start Time	`startTime`	`string`	Fetch feedback begining at this datetime (in ISO Format)
End Time	`endTime`	`string`	Fetch feedback ending at this datetime (in ISO Format)
Max Results	`maxResults`	`integer`	The maximum number of results to return

Action Authentication#

Zoho SalesIQ uses OAuth authentication. When you connect your Zoho SalesIQ account, Pipedream will open a popup window where you can sign into Zoho SalesIQ and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho SalesIQ API.

Pipedream requests the following authorization scopes when you connect your account:

SalesIQ.operators.readSalesIQ.portals.readSalesIQ.leadscorerules.readSalesIQ.leadscoreconfigs.readSalesIQ.webhooks.CREATESalesIQ.webhooks.DELETESalesIQ.articles.CREATESalesIQ.feedbacks.READSalesIQ.conversations.READSalesIQ.apps.READSalesIQ.articles.READSalesIQ.departments.READ

About Zoho SalesIQ#

Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.

More Ways to Connect Zoho SalesIQ + AWS#

Other Popular Integrations#

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List Feedback with Zoho SalesIQ API on New Records Returned by CloudWatch Logs Insights Query from AWS API

Pipedream makes it easy to connect APIs for Zoho SalesIQ, AWS and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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