List Articles with Trengo API on New Message In Channels (Instant) from Slack API

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New Message In Channels (Instant) from the Slack API

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List Articles with the Trengo API

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Getting Started#

This integration creates a workflow with a Slack trigger and Trengo action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message In Channels (Instant) trigger
1. Connect your Slack account
2. Optional- Select one or more Channels
3. Configure slackApphook
4. Optional- Configure Resolve Names
5. Optional- Configure Ignore Bots
6. Optional- Configure Ignore replies in threads
Configure the List Articles action
1. Connect your Trengo account
2. Select a Help Center ID
3. Optional- Configure Locale Code
4. Optional- Select a Filter
5. Optional- Configure Search Term
6. Optional- Configure Max Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message In Channels (Instant) on Slack

Description:Emit new event when a new message is posted to one or more channels

Version:1.0.25

Key:slack-new-message-in-channels

View on GitHub

Slack Overview#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Trigger Code#

import common from "../common/base.mjs";
import constants from "../common/constants.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "slack-new-message-in-channels",
  name: "New Message In Channels (Instant)",
  version: "1.0.25",
  description: "Emit new event when a new message is posted to one or more channels",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    conversations: {
      propDefinition: [
        common.props.slack,
        "conversation",
      ],
      type: "string[]",
      label: "Channels",
      description: "Select one or more channels to monitor for new messages.",
      optional: true,
    },
    // eslint-disable-next-line pipedream/props-description,pipedream/props-label
    slackApphook: {
      type: "$.interface.apphook",
      appProp: "slack",
      async eventNames() {
        return this.conversations || [
          "message",
        ];
      },
    },
    resolveNames: {
      propDefinition: [
        common.props.slack,
        "resolveNames",
      ],
    },
    ignoreBot: {
      propDefinition: [
        common.props.slack,
        "ignoreBot",
      ],
    },
    ignoreThreads: {
      type: "boolean",
      label: "Ignore replies in threads",
      description: "Ignore replies to messages in threads",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getSummary() {
      return "New message in channel";
    },
    async processEvent(event) {
      if (event.type !== "message") {
        console.log(`Ignoring event with unexpected type "${event.type}"`);
        return;
      }
      if (event.subtype && !constants.ALLOWED_MESSAGE_IN_CHANNEL_SUBTYPES.includes(event.subtype)) {
        // This source is designed to just emit an event for each new message received.
        // Due to inconsistencies with the shape of message_changed and message_deleted
        // events, we are ignoring them for now. If you want to handle these types of
        // events, feel free to change this code!!
        console.log("Ignoring message with subtype.");
        return;
      }
      if ((this.ignoreBot) && (event.subtype == "bot_message" || event.bot_id)) {
        return;
      }
      // There is no thread message type only the thread_ts field
      // indicates if the message is part of a thread in the event.
      if (this.ignoreThreads && event.thread_ts) {
        console.log("Ignoring reply in thread");
        return;
      }
      if (this.resolveNames) {
        if (event.user) {
          event.user_id = event.user;
          event.user = await this.getUserName(event.user);
        } else if (event.bot_id) {
          event.bot = await this.getBotName(event.bot_id);
        }
        event.channel_id = event.channel;
        event.channel = await this.getConversationName(event.channel);
        if (event.team) {
          event.team_id = event.team;
          event.team = await this.getTeamName(event.team);
        }
      }
      return event;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Slack	`slack`	`app`	This component uses the Slack app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Channels	`conversations`	`string[]`	Select a value from the drop down menu.
	`slackApphook`	`$.interface.apphook`
Resolve Names	`resolveNames`	`boolean`	Instead of returning `channel`, `team`, and `user` as IDs, return their human-readable names.
Ignore Bots	`ignoreBot`	`boolean`	Ignore messages from bots
Ignore replies in threads	`ignoreThreads`	`boolean`	Ignore replies to messages in threads

Trigger Authentication#

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

channels:historychannels:readchannels:writeemoji:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writereactions:readreactions:writereminders:readreminders:writestars:readteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:userfiles:write:userfiles:readcommandsusers.profile:writeusers.profile:readsearch:read

About Slack#

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Action#

List Articles on Trengo

Description:List articles from a help center according to the specified criteria. [See the docs](https://developers.trengo.com/reference/list-all-articles)

Version:0.0.1

Key:trengo-list-articles

View on GitHub

Trengo Overview#

The Trengo API provides programmatic access to Trengo's multi-channel communication platform, allowing for the streamlining of customer interactions across various channels such as email, SMS, social media, and chat. By leveraging the Trengo API on Pipedream, you can automate customer support workflows, sync communication data with CRM systems, and trigger alerts or actions based on specific customer queries or events.

Action Code#

import utils from "../../common/utils.mjs";
import app from "../../trengo.app.mjs";

export default {
  type: "action",
  key: "trengo-list-articles",
  version: "0.0.1",
  name: "List Articles",
  description: "List articles from a help center according to the specified criteria. [See the docs](https://developers.trengo.com/reference/list-all-articles)",
  props: {
    app,
    helpCenterId: {
      propDefinition: [
        app,
        "helpCenterId",
      ],
    },
    localeCode: {
      type: "string",
      label: "Locale Code",
      description: "The article's locale code",
      optional: true,
      default: "en",
    },
    filter: {
      type: "string",
      label: "Filter",
      description: "The article's filter. You can choose one of the available options, specify `untranslated_<language_code>` for other language codes, or leave empty for all articles",
      optional: true,
      options: [
        "draft",
        "published",
        "untranslated_en",
      ],
    },
    term: {
      type: "string",
      label: "Search Term",
      description: "The article's search term (if not specified, all articles will be returned)",
      optional: true,
    },
    maxResults: {
      type: "integer",
      label: "Max Results",
      description: "Maximum number of articles to return (if not specified, all results will be returned)",
      optional: true,
    },
  },
  async run({ $ }) {
    const articles = [];
    const resourcesStream = utils.getResourcesStream({
      resourceFn: this.app.getArticles,
      resourceFnArgs: {
        helpCenterId: this.helpCenterId,
        params: {
          localeCode: this.localeCode,
          filter: this.filter,
          term: this.term,
        },
      },
    });
    for await (const item of resourcesStream) {
      articles.push(item);
      if (this.maxResults && articles.length >= this.maxResults) {
        break;
      }
    }
    const length = articles.length;
    $.export("$summary", `Successfully retrieved ${length} article${length === 1
      ? ""
      : "s"}`);
    return articles;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trengo	`app`	`app`	This component uses the Trengo app.
Help Center ID	`helpCenterId`	`integer`	Select a value from the drop down menu.
Locale Code	`localeCode`	`string`	The article's locale code
Filter	`filter`	`string`	Select a value from the drop down menu:`draftpublisheduntranslated_en`
Search Term	`term`	`string`	The article's search term (if not specified, all articles will be returned)
Max Results	`maxResults`	`integer`	Maximum number of articles to return (if not specified, all results will be returned)

List Articles with Trengo API on New Message In Channels (Instant) from Slack API

Pipedream makes it easy to connect APIs for Trengo, Slack and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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