Issue Credential with Certifier API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Certifier, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

Next, do this

Issue Credential with the Certifier API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and Certifier action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Issue Credential action
1. Connect your Certifier account
2. Select a Group ID
3. Configure Recipient Name
4. Configure Recipient Email
5. Configure Issue Credential
6. Configure Send Credential
7. Optional- Configure Issue Date
8. Optional- Configure Expiry Date
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Issue Credential on Certifier

Description:Create, issue and send a credential to a recipient. [See the documentation](https://developers.certifier.io/reference/create-issue-send-a-credential)

Version:0.0.2

Key:certifier-issue-credential

View on GitHub

Certifier Overview#

Certifier is a comprehensive SaaS platform that streamlines and automates the process of issuing and managing digital credentials. With its intuitive API, Certifier allows organizations to effortlessly generate, distribute, and monitor credentials, enhancing efficiency, security, and compliance in a variety of industries.

Action Code#

import certifier from "../../certifier.app.mjs";

export default {
  name: "Issue Credential",
  version: "0.0.2",
  key: "certifier-issue-credential",
  description:
    "Create, issue and send a credential to a recipient. [See the documentation](https://developers.certifier.io/reference/create-issue-send-a-credential)",
  props: {
    certifier,
    groupId: {
      propDefinition: [
        certifier,
        "groupId",
      ],
      // reloadProps is used so that customAttributes can be loaded
      // However, note that in the Certifier app custom attributes
      // are defined on a workspace level, not group
      reloadProps: true,
    },
    recipientName: {
      propDefinition: [
        certifier,
        "recipientName",
      ],
    },
    recipientEmail: {
      propDefinition: [
        certifier,
        "recipientEmail",
      ],
    },
    issueCredential: {
      propDefinition: [
        certifier,
        "issueCredential",
      ],
    },
    sendCredential: {
      propDefinition: [
        certifier,
        "sendCredential",
      ],
    },
    issueDate: {
      propDefinition: [
        certifier,
        "issueDate",
      ],
    },
    expiryDate: {
      propDefinition: [
        certifier,
        "expiryDate",
      ],
    },
  },
  async additionalProps() {
    const attributes = await this.certifier.searchAttributes();
    return attributes
      .filter((attribute) => !attribute.isDefault)
      .reduce(
        (acc, attribute) => ({
          ...acc,
          [attribute.tag]: {
            type: "string",
            label: `Custom Attribute: ${attribute.name}`,
            optional: true,
          },
        }),
        {},
      );
  },
  type: "action",
  methods: {},
  async run({ $ }) {
    const {
      certifier,
      groupId,
      recipientName,
      recipientEmail,
      issueCredential,
      sendCredential,
      issueDate,
      expiryDate,
    } = this;

    const customAttributes = Object.fromEntries(
      Object.entries(this).filter(([
        key,
      ]) => key.startsWith("custom.")),
    );

    let response = await certifier.createCredential({
      $,
      data: {
        groupId: groupId,
        recipient: {
          email: recipientEmail,
          name: recipientName,
        },
        customAttributes,
        ...(issueDate && {
          issueDate,
        }),
        ...(expiryDate && {
          expiryDate,
        }),
      },
    });

    console.log(`Successfully created credential with ID \`${response.id}\`.`);

    if (issueCredential) {
      response = await certifier.issueCredential(response.id, {
        $,
      });

      console.log(`Successfully issued credential with ID \`${response.id}\`.`);

      if (sendCredential) {
        response = await certifier.sendCredential(response.id, {
          $,
          data: {
            deliveryMethod: "email",
          },
        });

        console.log(`Successfully sent credential with ID \`${response.id}\`.`);
      }
    }

    $.export(
      "$summary",
      `Successfully created credential for ${response.recipient.name}`,
    );

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Certifier	`certifier`	`app`	This component uses the Certifier app.
Group ID	`groupId`	`string`	Select a value from the drop down menu.
Recipient Name	`recipientName`	`string`	The name of the credential’s recipient.
Recipient Email	`recipientEmail`	`string`	The email of the credential’s recipient.
Issue Credential	`issueCredential`	`boolean`	Whether to issue a credential (`true`) or create a draft (`false`) when the workflow is triggered (default `true`).
Send Credential	`sendCredential`	`boolean`	Whether to send a credential to a recipient via email (`true`) or not (`false`) when the workflow is triggered (default is `true`). This step is only applicable if "Issue Credential" is set to `true`.
Issue Date	`issueDate`	`string`	The date (in `YYYY-MM-DD` format) of your credential's issuance (by default this field is set to the day when the workflow is triggered).
Expiry Date	`expiryDate`	`string`	The date (in `YYYY-MM-DD` format) of your credential's expiration. If not provided, expiry date from the group settings will be used (by default this field is empty).

Action Authentication#

Certifier uses API keys for authentication. When you connect your Certifier account, Pipedream securely stores the keys so you can easily authenticate to Certifier APIs in both code and no-code steps.

About Certifier#

Certifier is an award-winning digital credentialing platform trusted by over 1000 companies and organizations. Seamlessly create, issue, manage, and track certificates and badges to enhance participant engagement and recognition across educational programs, events, and training sessions.

More Ways to Connect Certifier + Zendesk#

Other Popular Integrations#

Issue Credential with Certifier API on New Ticket (Instant) from Zendesk API

Zendesk + Certifier

Issue Credential with Certifier API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Certifier, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular